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Job Details

UnitedHealth Group

Director of Account Management, TPA - Maryland Heights, MO


Director of Nursing



Maryland Heights, Missouri, United States

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Director of Account Management for UMR is responsible for supervising the Account Management staff who are tasked with customer retention within the 100-5,000 self-funded segment. We are looking for a strong, strategic leader who has experience dealing with C suite level customers, has a solid vision for his/her team and can successfully execute on that vision.

Management Responsibilities:

  • Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
  • Set team strategy to achieve and surpass goals, and consistently develop and manage a team of Strategic Account Executives and Field Account Managers

Relationship Building:

  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UnitedHealth Care and UMR to the marketplace

Product Knowledge:

  • Detailed understanding of UMR products, services and solutions
  • Working knowledge of Enterprise/ancillary product lines
  • Ability to identify and communicate the need for improvements in UMR products and services

Healthcare Knowledge:

  • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealthcare and UMR
  • In-depth healthcare knowledge, understands important trends
  • Demonstrates knowledge of competitor's strengths, weaknesses and strategies

Financial and Underwriting:

  • Understands financing methodologies and strategies for self-funded customers
  • Thorough knowledge of underwriting principles and practices for self-funded customers
  • Possesses basic math skills
  • Can explain and justify a renewal rate to customers

Customer Focus:

  • Ability to oversee successful implementation of client accounts
  • Consistently models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Ability to deal with sophisticated customers and brokers/consultants
  • Anticipates problems and develops contingency plans
  • Ability to customize existing marketing tools to meet the individual needs of a client

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree or 5+ years relevant experience in healthcare sales/account management
  • 5+ years of experience working with brokers/consultants
  • 5+ years of experience meeting sales and/or persistency goals
  • 3+ years of people management experience
  • 3+ years of proficiency in Microsoft Suite including word, PowerPoint, excel
  • Sales Insurance License Maintained by Law
  • Must maintain valid Drivers License
  • Willing to travel as required
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Sales and/or Acct Mgt experience working with complex, self-funded customers

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.