Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

UnitedHealth Group

Market and Customer Insights Consultant - Telecommute


Emergency and Trauma



Eden Prairie, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Market & Customer Insights Consultant - focusing on the Optum Rx business including areas such as specialty, home delivery, and home infusion - will deliver actionable market, customer, and competitor insights and strategic recommendations to key executives within target business areas - sales, marketing, strategy, and product management. To do this, the Market & Customer Insights Consultant will conduct primary and secondary research initiatives, transforming competitive and market data into purposeful insights that are understandable, accurate, relevant, and actionable.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Acting as a research consultant, identify stakeholder needs and lead market research and competitive intelligence efforts, both secondary and primary, for the Optum Rx business
  • Develop research plans to support competitive and market intelligence gathering, assuring delivery of research on time and within budget
  • Manage research initiatives by implementing the entire research process, defining the research scope and budget, selecting the appropriate research methodologies, managing research vendor relations and procurement process, interpreting data and information, synthesizing disparate data, developing reports, and presenting research findings and implications to business partners
  • Collect and perform analysis on multiple disparate pieces of competitive and market intelligence, identifying insights and recommendations for strategic actions
  • Manage and implement internal systems, templates, and tools to maximize the efficient delivery of market and competitive intelligence
  • Contextualize external market trends across macroeconomic, market, and competitor environments into implications for the business
  • Present research findings and implications to all levels within the organization
  • Monitor news and information sources for impactful stories or trends, gathering data about Optum Rx competitors, customers, and partners, and keeping leaders and stakeholders aware of the latest relevant information
  • Collaborate with other Market & Customer Insights members on the Optum Rx team to deliver integrated, strategic insights to the business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree
  • 5+ years of experience in market research and/or competitive intelligence
  • Demonstrable experience with primary and secondary research methodologies
  • Solid experience with Microsoft Excel, PowerPoint, and Word and market research tools
  • Experienced and comfortable with presenting in person and via WebEx, Zoom, or Microsoft Teams to large groups at all levels of the organization
  • Ability to tell a story and provide a point of view and recommendations using data to influence leaders
  • Able to travel up to 10%, on occasion as needed
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Experience in the PBM industry or pharmacy care services
  • Experience in the healthcare space
  • Ability to use various competitive intelligence methodologies (SWOT, Porter’s 5 Forces, PEST, etc.)
  • Ability to build partnerships and trust with individuals at all levels of the organization
  • Be a self-starter and able to work independently; work with a sense of urgency and be comfortable with ambiguity and constant change; approach work in an enthusiastic, positive, and collaborative manner
  • Demonstrated ability to manage and prioritize deliverables
  • Solid verbal and written communication skills
  • Proven organizational skills with ability to be flexible and work with ambiguity

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.