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Job Details

Recovery and Resiliency Market Lead


Emergency and Trauma


Indianapolis, Indiana, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The R&R unit is responsible for developing peer-based programs and services that enhance consumer engagement and help the consumer reach their recovery goals. This may include working directly with consumers and families upon request, recruiting consumers and families for Optum and/or health plan initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives; collaborating with care advocates, providers, and community agencies to support consumer access to needed services; designing and scheduling orientation; creating and implementing a comprehensive ongoing training program with and for consumers, families, consumer and family organizations, providers and staff; implementing specific projects at the direction of the Executive Director, and creating and maintaining communication with consumers, youth, families, consumer and family run organizations and providers.

The Recovery & Resiliency Market Lead is a transformational leader in the market to move from a medically – oriented system of care to one that is member centric, where recovery principles are embedded into the state’s health care system. The Recovery & Resiliency Market Lead is charged with ensuring that recovery and resiliency as well as the perspective of consumers and families are actively considered in every phase of our operations. This includes, identifying community and other programs that will increase the use of these principles, working with the behavioral health community to further refine these principles as they relate to services for consumers, and developing and implementing internal and external based training programs.

Location: Indianapolis, Indiana

Schedule: Monday through Friday 8:00 am to 5:00 pm

Primary Responsibilities:

  • Develop engagement programs and services to enhance consumers’ engagement in their own recovery
  • Uses his/her own recovery experience and training to assist consumers with defining their recovery goals, and developing the skills and knowledge necessary to achieve identified goals
  • Create and implement a comprehensive training and education program for peers, families, providers and staff
  • Establish strong collaborative relationships with existing consumer and family organizations, such as local NAMI and Mental Health American chapters. Promote and facilitate active engagement with these organizations
  • Support and strengthen the work of local consumer and family run organizations including communicating new and innovative successful consumer-driven services and programs occurring across the country through workshops, newsletters, web casts and meetings; providing coaching, training and support to develop new consumer delivered services based on consumer and family needs; and sharing information about funding opportunities
  • Communicate plan information, clinical policies, data analysis, program evaluation, and other key topics to and with consumers and consumer organizations
  • Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs based in recovery and resiliency that are culturally competent
  • Coordinate outreach to specific populations to ensure access to, engagement with, and utilization of needed services. Coordinate specific outreach programs with the Quality Unit
  • Serve as a member of committees and subcommittees as designated by the Executive Director
  • Participate in quality review processes
  • Ensure that the voice of consumers and family members is a key part of every significant behavioral health policy decision made by Optum and the health plan, including the prioritization and implementation of programs and practices
  • Facilitate lines of communication between the health plan and consumers, youth and families about all aspects of the behavioral health care delivery system as well as their rights and responsibilities
  • Participate in initiatives as assigned by the Executive Director
  • Recruit consumers and families to participate in the ongoing identification of best and promising practices to be used as the foundation for system change initiatives as required
  • Through collaboration, training, and consultation with other staff, promote a culture where the consumer’s unique recovery goals, needs, point of view and preferences are recognized, respected, and integrated into treatment, rehabilitation, and community self-help/mutual support activities
  • Expand opportunities for the provision of peer support, including assisting providers to expand their current Medicaid-reimbursable responsibilities as well as identifying new community-based services to fill existing needs while simultaneously offering new opportunities for peer support services

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree or (Higher) or equivalent 5 plus years’ experience in a managerial role
  • 2 or more years of experience demonstrated understanding of the principles of recovery and resiliency and lived experience
  • 2 or more years of experience demonstrated understanding of the tenets of mental health recovery
  • 2 or more years’ experience organizing and leading educational programs and events
  • Proof of successful completion of a certified peer specialist training program
  • 2 or more years of experience in a leadership role
  • Intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applications
  • Ability to travel 75% of the time within territory assigned
  • Reliable transportation, with a current and non-restricted state of Indiana Driver’s License and State-required insurance
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • 1+ year of experience with Medicare and/or Medicaid Population
  • Experience with writing and submitting regulatory reports
  • Experience managing multiple projects
  • Understanding of applicable business departments' operations, drivers, and/or procedures
  • Understanding of fundamental behavioral health-care-related terminology, programs, and/or services
  • Understanding of relevant federal and state regulatory guidelines (e.g., CMS, NCQA, HIPAA)
  • Ability to work autonomously and ability to self-direct
  • Ability to work in multiple systems and applications to complete daily tasks
  • Bilingual- Spanish

Soft Skills:

  • Excellent communication skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #red