Strategic Account Executive - Labor and Trust West Coast
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business dedicated to Labor/Trust clients. The Strategic Account Executive acts as the client centric, client facing resource for assigned clients. They represent clients internally as an advocate and coordinate with other functional areas within the company to implement client benefits, complete projects, and address service needs. They also work closely with sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for the up selling of appropriate services to clients, renewal of existing contracts, retention of membership and client satisfaction.
The Strategic Account Executive is the owner of the client relationship. Must be self-directed and able to work in a less structured environment. The Candidate will be able to hold him/herself accountable. Can be a resource, coach, and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives.
If you are located in West Coast, you will have the flexibility to work remotely* as you take on some tough challenges
- Dedicated client management of an exclusive book of business
- Secure renewal and upselling programs
- Manage ongoing contract relationships and service delivery to clients for ten or more accounts
- Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Build relationships with the appropriate Labor/Trust client contact, consultant, and administrator
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- 7+ years direct PBM experience in client management
- Direct experience in working with intermediaries such as consultants and administrators
- Client facing presentation experience
- Experience cross-selling/upselling products to customers
- Proven ability to consistently meet or exceed key performance indicators
- Proven negotiation skills
- Ability to travel up to 40%-50%
- Bachelor’s Degree
- Labor/Trust experience
- Advanced understanding of PBM industry, OptumRx systems and software knowledge (RxClaim, Mail systems, etc.)
- Reside on the West Coast
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.