Regional Practice Administrator
Additional Information About the Role
This regional leadership role will be responsible for providing strategic and operational leadership of primary care offices across BJC Medical Group’s metro-east region, including Alton, Edwardsville, Belleville, and surrounding areas. The Regional Practice Administrator works directly with practice leaders, hospital partners, and healthcare providers in support of the day-to-day operations.
BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.
Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.
BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.
The Operations Department provides support to the strategic and operational objectives of BJC Medical Group practices and is located in Town & Country.
Oversees operations for up to 85 providers in multiple practice sights. Works as a partner with the Regional Physician Champion and is responsible for overall patient flow, physician employment, strategic planning, marketing and financial performance. Provides management guidance to Site Administrators that are responsible for day to day operations.
ResponsibilitiesManages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Monitor, measure, assess and improve department performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reportsCollaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations. Participates in efforts integral in developing existing and new business to build and maintain desired patient panel levels for new and existing physicians/providers.Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.Holds Site Administrators accountable for responding to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns. In addition, provides leadership for the execution of long and short term work plans/goals and implementation of site level infrastructure and changes to support processes and systems.Develops recommendations for capital, operating and staffing budgets. Provides fiscal oversight of allocated resources, assets and expenses. Makes necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external forces.
Supervisor Experience2-5 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to http://www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer