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Job Details


UnitedHealth Group

Client Service Analyst - St. Petersburg, FL

Healthcare

Food Service Coordinator

No

Saint Petersburg, Florida, United States

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am -5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 805 Exec CTR DR St. Petersburg, FL.

Primary Responsibilities:

  • Manages ongoing contract relationships and service delivery to clients for one or more accounts.
  • Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts.
  • Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day – to – day service delivery.
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
  • Manages calendars, coordinate travel and prepare expense reports
  • Prepares meeting materials and assists with the development of PowerPoint presentations
  • Schedules and set - up resources and technology needed for meetings and events, e.g., conference rooms, catering, WebEx, etc.
  • Follows all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate.
  • Establishes multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business.
  • Researches claims and member inquiries as needed.
  • Assists in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of Plan Materials.
  • Assists in client training and set up for remote system access and reporting.
  • Participates in sales preparation meetings and finalist sales presentations as necessary; regularly attends and actively participates in company meetings as requested.
  • Escalates client concerns when appropriate in a clear and effective manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree (or higher) or High School Diploma / GED (or higher) with 10+ years of work experience
  • 2+ years of client account management experience
  • Experience with Microsoft Word (create and modify documents), Microsoft Excel (sort, filter, enter data, use basic formulas), and Microsoft PowerPoint (create and edit presentations)
  • Ability to work onsite in 805 Exec CTR DR St. Petersburg, FL
  • Ability to work full-time, Monday - Friday between 8:00am – 5:00pm including the flexibility to work occasional overtime given the business need
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • 1+ years of claims processing experience
  • Project management experience
  • Advanced knowledge of healthcare industry, products and services, and the managed care environment
  • Knowledge of internal processes and resources such as claims, eligibility, accounting, contract, and underwriting.
  • Experience using Microsoft Teams and/or Webex

Soft Skills:

  • Strong computer skills including word processing, database management, and spreadsheet applications
  • Superior customer service skills
  • Strong verbal and written communication skills
  • Strong organizational and project management skills
  • Strong presentation skills
  • Negotiation skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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