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Job Details

UnitedHealth Group

Center Administrator at Optum South Dillard


Health Services Administrator/Management



Winter Garden, Florida, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Health Center in conjunction with the physician(s), Regional Manager of Operations, and Regional Medical Director in providing effective leadership to center teammates and overseeing the delivery of quality, cost-effective patient care.

Primary Responsibilities:

  • Provides overall direction and guidance to clinical and administrative teammates
  • Communicates organizational objectives and vision to the team
  • Assists and supports teammates with the development and implementation of departmental goals, policies, procedures, budgets and reporting tools and change
  • Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal
  • Prepares annual capital equipment and operating budgets for the Health Center. Monitors departmental activities and justifies variances when necessary. Implements effective tools to improve operational efficiencies and control costs
  • Ensures the coordination of provider schedules and the scheduling of patients. Monitors appointment availability and implements changes as needed
  • Works in conjunction with designated Medical Director, Regional Manager and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary
  • Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization
  • Propose, plan and direct facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations
  • Enhances Health Center visibility through community involvement
  • Participates actively on organizational and ad hoc committees as needed
  • Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed
  • Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, CAHPS, HOS, etc. Responds as appropriate
  • Works toward ensuring customer service standards are met
  • Ensure staff compliance with all Company policies and procedures
  • Responsible for team development including recruitment, counseling, mentoring and termination of teammates
  • Ensures all billing policies and procedures are followed
  • Consistently maintain professional appearance. Personally adheres to dress code policy and ensures compliance of their team
  • Consistently demonstrates good written and verbal communication, gets along with coworkers and management, and deals effectively and professionally under pressure
  • Provides leadership experience that directly impacts the hands-on daily operations of the center
  • Adheres and monitors compliance with all to learn and implement appropriate Federal, State, and local regulations
  • Consistently exhibits behavior that exemplifies our core values
  • Ability to multi-task and get stuff done in an efficient and effective manner to ensure center and overall business needs are met
  • Implements best practices to oversee the care of patients and to better meet patient needs
  • Performs additional duties as assigned
  • Must have consistent, punctual and reliable attendance
  • Ability to travel locally to the Corporate office in Tampa and to other markets as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma, GED or Equivalent
  • Leadership experience
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Bachelor’s degree or a degree in health care field; equivalent experience accepted
  • 5+ years of experience in a Primary Care setting
  • 3+ years of experience in a management capacity
  • Previous healthcare industry experience within managed care and/or medical group operations environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.