Center Administrator Bilingual Preferred Optum Sheldon

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Health Center in conjunction with the physician(s), Regional Manager of Operations, and Regional Medical Director in providing effective leadership to center teammates and overseeing the delivery of quality, cost-effective patient care.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Provides overall direction and guidance to clinical and administrative teammates
• Communicates organizational objectives and vision to the team
• Assists and supports teammates with the development and implementation of departmental goals, policies, procedures, budgets and reporting tools and change
• Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal
• Prepares annual capital equipment and operating budgets for the Health Center. Monitors departmental activities and justifies variances when necessary. Implements effective tools to improve operational efficiencies and control costs
• Ensures the coordination of provider schedules and the scheduling of patients. Monitors appointment availability and implements changes as needed
• Works in conjunction with designated Medical Director, Regional Manager and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary
• Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization
• Propose, plan and direct facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations
• Enhances Health Center visibility through community involvement
• Participates actively on organizational and ad hoc committees as needed
• Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed
• Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, CAHPS, HOS, etc. Responds as appropriate
• Works toward ensuring customer service standards are met
• Ensure staff compliance with all Company policies and procedures
• Responsible for team development including recruitment, counseling, mentoring and termination of teammates
• Ensures all billing policies and procedures are followed
• Consistently maintain professional appearance. Personally adheres to dress code policy and ensures compliance of their team
• Consistently demonstrates good written and verbal communication, gets along with coworkers and management, and deals effectively and professionally under pressure
• Provides leadership experience that directly impacts the hands-on daily operations of the center
• Adheres and monitors compliance with all to learn and implement appropriate Federal, State, and local regulations
• Consistently exhibits behavior that exemplifies our core values
• Ability to multi-task and get stuff done in an efficient and effective manner to ensure center and overall business needs are met
• Implements best practices to oversee the care of patients and to better meet patient needs
• Performs additional duties as assigned
• Must have consistent, punctual and reliable attendance
• Ability to travel locally to the Corporate office in Tampa and to other markets as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma, GED or Equivalent
• Leadership experience
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Bachelor’s degree or a degree in health care field; equivalent experience accepted
• 5+ years of experience in a Primary Care setting
• 3+ years of experience in a management capacity
• Previous healthcare industry experience within managed care and/or medical group operations environment
• Ability to read, write and speak the Spanish language fluently

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.