Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

UnitedHealth Group

Associate Director General Management - Healthcare Operations - Hyderabad


Healthcare Network Director


Hyderabad, Telangana, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Proficient in coding for
    • Outpatient - ICD10 / CPT (Hospital / Physician / Professional)
      • Emergency Department
      • Surgery
      • Ancillary
    • Inpatient – ICDCM / PCS
  • Ability to deliver / build coding knowledge proficiency
    • Should have handled coding operations
    • Delivered Quality of 98% with required productivity
    • Monitor / Upskill through content development
    • Industry knowledge and presence – Part of AAPC / AHIMA chapters
    • Should have presented white papers / lead knowledge discussions at external forums
  • People Skill
    • Maintain 90% of employee satisfaction scores
    • Champion engagement and mentoring teams
    • Ability to handle highly skilled teams across PHL / India (Team of Nurses, Doctors and clinicians
  • Project Implementation and Governance – Operational
    • Project Planning as per specific customer’s needs
    • Analyze Request for proposal (RFP)
    • Resolution of problem arising within project plan, if any
    • Implement SLA and monitor to ensure high level operational efficiency by staffing and training employee at the right time, assigning and directing work, rewarding and disciplining FTEs, resolving conflicts etc..
    • Create, modify and/or maintain performance goals +objectives and business workflow
    • Communicate effectively with internal / external stakeholders for strategy implementation
    • Data Analysis and reporting of project performance dashboard to senior leadership and / or client
    • Strategic and Business planning
    • Monitor P&L and work towards improving it year on year by monitoring monthly expenses and stopping any financial loss immediately
    • Create business review reports (QBR, MBOs etc…)
    • Develop corrective action plans to address any operational issues highlighted by stakeholders
    • Ensure that given company policies etc… are adhered by the team
    • Demonstrate understanding of and adhere to relevant policies, procedures, and regulations
    • Monitor various compliance reports related to - utilization, absenteeism, downtimes, overtime etc.. To ensure smooth business functioning
    • Work along with different business function (e.g. hiring, transitions, training, admin, IT, etc..) to absorb new business
    • Utilize various systems and tools to identify and implement efficiency improvement steps
    • Develops and drives strategies and programs which improve the competitive position and profitability of the organization
    • Plan for BCP implementation in advance to be ready when needed
    • Approve QVC payout each quarter
    • Approve Concur reports submitted by team members
    • AllSec approvals for overtime / attendance exceptions / and other exception which require approval from SG29
    • Future forecasting of business process and planning of IT assets proactively
    • Certification from AAPC / AHIMA preferred
    • High intermediate / Advanced level of data analytical skill
    • Inculcate company culture

Required Qualifications:

  • Bachelor’s Degree or equivalent work experience
  • Minimum of 12+ experience in leadership, healthcare, customer service or patient experience-related field
  • CCS (AHIMA) required, any additional qualification like CPC / CIC / COC (AAPC) will be added advantage
  • Strong facilitation and organizational development skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)