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Job Details


UnitedHealth Group

North Florida Field Behavioral Health Advocate

Healthcare

Home Health

No

Jacksonville, Florida, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The overall purpose of the Behavioral Health Advocate is to coordinate care with members in order improve the member’s ability to remain stable in the community and out of the hospital. This coordination includes intensive coordination, discharge coordination, and care coordination for members. The Behavioral Health Advocate role is to engage the person in the treatment process and then assist his/her to access the appropriate community services so they can pursue their treatment goals in the community and avoid institutionalization. This position focuses on members with high needs, high utilization, and in need of complex Behavioral Health Care Coordination and works closely with members, providers, State stakeholders, Utilization Management, and Peer Support.

The Behavioral Health Advocate position is also designed to be a direct clinical liaison between providers and the health plan and works in conjunction with the Quality and Network team to assist providers with technical support, including education in clinical managed care and education in clinical best practices.

The schedule for this position is Monday through Friday, 8am - 5pm.

This is a work-from-home position that includes up to 25% field work in the local community.

If you are located in or near Jacksonville or Daytona, FL, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Performing care management activities to ensure that patients move through the continuum of care efficiently and safely
  • Assessing and interpreting customer needs and requirements
  • Reviews cases and analyzes clinical information in conjunction with Medical Directors to determine the appropriateness of hospitalization
  • Performing Clinician to Physician interaction to acquire additional clinical information or discuss alternatives to current treatment plans
  • Escalates cases to the Medical Director for case discussion or peer-to-peer intervention as appropriate
  • Performs anticipatory discharge planning in accordance with the patient's benefits and available alternative resources
  • Collaborates with Medical peers on consideration of discharge planning needs
  • Refers patients to disease management or case management programs
  • Assists with the development of treatment plans
  • Documents activities according to established standards


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master’s degree in Psychology, Social Work, Counseling, or Marriage or Family Counseling; Doctorate-degreed Psychologist; or RN with 2+ behavioral health experience
  • Active, unrestricted license to practice independently in the state of Florida
  • 2+ years of experience in a behavioral health setting
  • Proficiency with Microsoft Office Suite programs (Word, Outlook, Internet)
  • Access to high-speed internet via cable/DSL/Fiber at home
  • Dedicated, distraction-free workspace at home
  • Reliable transportation and the ability to travel as needed within the designated service delivery area (up to 25%)
  • Reside in or near Jacksonville or Daytona, FL
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Inpatient experience
  • Experience working in an environment that required coordinating benefits and utilizing multiple groups and resources for patients
  • Experience working with the Medicaid patient population
  • Dual diagnosis experience with mental health and substance abuse
  • Knowledge of Level of Care Guidelines (i.e., Milliman, InterQual, etc.)


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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