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Job Details

UnitedHealth Group

Field Based Community Health Worker - Monroe, FL, Miami-Dade, FL


Home Health


Miami, Florida, United States

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position will be the primary care navigator for members with complex behavioral health needs who aren’t otherwise managed by the team’s clinicians or peer supports. The Community Health Worker works assertively to locate and engage members in the community. They will develop individualized plans of care that focus on the member’s definition of success. The Community Health Worker identifies and overcome barriers to goal achievement, including SDOH barriers. This position will work in collaboration with the NorthStar team to provide comprehensive care navigation to impact health outcomes and total cost of care. Community Health Worker’s will approach their member work with an understanding of how inequities drive health disparities. Community Health Worker’s will promote health equity.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located in Monroe and Miami-Dade County.

Primary Responsibilities:

  • Locate and engage members in the community
  • Partner with NorthStar team to support complex members in the community
  • Conduct screenings face to face or telephonically, to assess social determinate of health needs (SDOH screening tool)
  • Provide information on member needs for community resources to Wellness Coordinator and follow up on referrals received
  • Conduct post discharge activities from hospital facility and support connection to social services in conjunction with Peer Support where applicable
  • Perform targeted activities and provide education to support medication adherence, engagement with outpatient appointments, both physical and mental health.
  • Proactively engage the member to manage their mental health, provide education and coaching to support self-management of needs and health promotion as outlined in care plan
  • Partner and collaborate with internal care team, community partners and providers
  • Consult with BHA based on defined triggers
  • Support identification of and coordination to support access of Medicaid benefits to support care needs
  • Assist member in development of personal wellness plan / health crisis plan
  • As needed, help the member engage with mental health and substance use treatment
  • Support the member to ensure pick-up of their prescriptions.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 3+ years of experience working within the Community Health setting in a field-based healthcare role
  • 2+ years of experience working within the local community, with demonstrated knowledge of culture and values within the community and familiarity with the resources available within the community
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Ability to travel 75% of the time within 60 miles of territory assigned
  • Demonstrated knowledge of Medicare and Medicaid benefits
  • Ability to work Monday through Friday, 8 AM to 5 PM
  • Reside within Monroe or Miami-Dade County
  • Dedicated work area established that is separated from other living areas that provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
  • Experience with Microsoft Word (Creating and editing word documents), Microsoft Excel (Creating and Editing Spreadsheets), and Microsoft Outlook (Sending meeting invites and emails)
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Bachelor's Degree (or higher) in Social Work or related subject
  • LPN (Licensed Practical Nurse) Licensure or CNA / HHA
  • Bilingual in [Spanish]
  • Knowledge and/or experience with behavioral health or substance use disorders
  • Previous care management experience
  • Experience working in team-based care
  • Training in Whole Health Action Management and Trauma Informed care

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.