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Job Details

UnitedHealth Group

State Hospital Behavioral Liaison Hybrid Washington




Seattle, Washington, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care.

The overall purpose of the Behavioral Health State Hospital Liaison role is to help individuals live their lives to the fullest by ensuring work with the BH-ASO crisis services staff to identify alternatives for placement. Accommodate hospitals in outlying counties that do not offer Single Bed Certifications, by establishing Memorandum of Understanding with larger hospitals to accept admissions as an out-of-region placement.

Overall, the Behavioral Health State Hospital Liaison will assess, facilitate discharge planning, placement while considering member choice, including those identified in an MH advance directive, and availability of community and natural supports.

***This is a field-based onsite position with some work at home opportunity. Monday through Friday, 8:00am-5:00pm (with some flexibility)***

If you are located in Washington, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

  • Respond to State Hospital and Long-term Community Bed admissions by using best efforts to expedite discharges by utilizing alternative community resources and mental health services
  • Complete documentation required to address discharge planning requirements and consumer transitions
  • Support successful transition of individuals from higher levels of care back into a rural home or community setting
  • Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
  • Identify and remove barriers to procurement, delivery, participation in and success of services
  • Provide supportive follow-up, and monitoring
  • Meet with consumers in-person at the state hospital
  • Establish and foster positive relationships with interdisciplinary team, participate in medical-behavioral integration activities and discussions
  • Participate jointly in rounds, discussions, supervision and staffing
  • Collaborate with providers to determine acuity of behavioral health concerns, barriers and progress; coordinate appropriate services
  • Maintain approved workload and support metrics and outcomes
  • Work with the Health Plan on reporting requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelors degree
  • 3+ years of experience in a related mental health care coordination environment
  • Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications
  • Access to reliable transportation and the ability to accommodate field-based travel
  • Designated workspace and access to install secure high speed internet via cable/DSL in home
  • Must be able to commute to Lakewood, Washington
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
  • Medical/Behavioral setting experience (i.e. community mental health, managed care organization, or joint medical/behavioral outpatient practice)
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
  • Experience working with Medicaid populations
  • Experience working with the aged, blind or disabled
  • Managed care and utilization management experience
  • Excellent customer service, interpersonal and problem-solving skills
  • Solid team player and team building skills
  • Able to function independently and responsibly with minimal supervision
  • Maintain direct and open communication with all levels of the organization
  • Able to handle sensitive issues with peer, members and providers in a confidential manner
  • Demonstrate initiative in achieving individual, team, and organizational goals and objectives
  • Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
  • Solid oral and written communication skills - specifically telephone skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.