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Supervisor - Patient Access - NLH Inland Hospital




Waterville, Maine, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Supervisor of Patient Access in our Waterville Maine location will partner the Manager, in continuing on the path of making Northern Light Inland Hospital Patient Access the crown jewel of the Northern Light Health Patient Access system. This person will help to carry out goals set to make great things happen and has the ability to bring new ideas to the table. You will foster a can-do attitude towards POS collections while simultaneously providing a positive patient experience. The Supervisor will assist in cultivating a work environment that employees that feel engaged, happy, and professionally fulfilled.

This position directly supervises Patient Access staff, ensures the department is adequately staffed to fulfill daily operations, and assists leadership in keeping statistical records, monitoring measurable metrics/KPIs and performing audits as necessary. This position will act as a subject matter expert for applicable workflows, metrics, and applications, addressing team needs and escalating as appropriate.

The Supervisor, Patient Access will assist the Manager with providing direction and leadership to the Patient Access areas such as central registration, emergency department, scheduling teams, financial counseling, and switchboard.

Primary Responsibilities:

  • Assists the Manager with overseeing the Patient Access Department
  • Encourages staff to reach full performance potential and productivity expectations
  • Prepares the staff schedule and is available nights and weekends to handle staff call outs and refilling the schedule with staff
  • Addresses employee questions and needs to find appropriate and timely solutions
  • Covers in areas where staff may be low

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4+ years of experience working in a hospital patient access registration department, or physician office setting
  • Word processing, spreadsheets, data entry, data base experience and other computer related skills
  • Registration and insurance platforms experience
  • Leadership or Mentorship experience
  • Current knowledge of Patient Access processes, systems and regulatory requirements

Preferred Qualifications:

  • Bachelor’s degree
  • Experience with Cerner and Experian
  • Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward
  • Proficiency with: Microsoft Excel, Word, Project, PowerPoint, and SharePoint

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.