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Job Details

UnitedHealth Group

Senior Systems Management Analyst - Quezon City, NCR


Laboratory Management



Quezon City, Metro Manila, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Daily operations include Batch monitoring for TWS/d & TWS/z, WellMed and VMS jobs on a 7x24x365 operations covering 12hrs of rotational support roster
  • The resource will also, provide technical proficiency in production support activities ensuring 100% completion of ITSM ServiceNow Incident, Change, Problem and Service request, perform other tasks deemed necessary by management in enhancing support experience
  • Handle level 1 and 2 batch abend & escalations, provide daily status report and adhere to agreed SLA and security compliance for (Optum, UHG, UHC)
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Bachelor’s degree preferred. IT Operations experience may be considered as a substitute
  • 5 -7 years in an IT Operations role with progressive responsibility
  • Experience working with Application Support Teams on batch remediation efforts
  • Working knowledge of Batch Scheduling Systems such as Control M, TWS, CA-7
  • General knowledge of Distributed Systems Batch Processing. (Unix and Wintel OS)
  • Customer Service oriented, always desiring a positive experience and excellent people skills
  • Excellent verbal and written communication skills
  • Knowledge of basic CICS and MVS console commands
  • Knowledge and experience with incident, change and problem management tools
  • Knowledge of Change Management Best Practices
  • Knowledge of and experience with IT Automation and Monitoring tools

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.