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Job Details


UnitedHealth Group

Director Account Management, Small Business - Las Vegas, NV

Healthcare

Laboratory Management

No

Las Vegas, Nevada, United States

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The Small Business Director of Acct Management and Sales Operations for United Healthcare (UnitedHealth Care) is responsible for supervising the Account Management staff who are tasked with customer retention in markets within the 2-99 employee range.

Primary Responsibilities:

  • Management Responsibilities:
    • Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
    • Set team strategy to achieve and surpass goals, and consistently develop and manage staff
    • Demonstrate a data driven approach to account management and retention strategies
    • Serve as leader in transition to new platform migration and ensure successful planning and minimal disruption
    • Manage sales operations/service teams including escalated service issues, platform issues and day to day service operations leadership
  • Relationship Building:
    • Build and maintain key client and producer relationships
    • Develop and maintain key internal relationships
    • Present a positive image of UnitedHealth Care to the marketplace
  • Product Knowledge:
    • Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
    • Working knowledge of Enterprise/ancillary product lines.
    • Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
  • Healthcare Knowledge:
    • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
    • In-depth healthcare knowledge, understands important trends
    • Demonstrates knowledge of competitor's strengths, weaknesses and strategies
  • Financial and Underwriting:
    • Understands financing methodologies and strategies (fully insured, ASO)
    • Thorough knowledge of UnitedHealth Care underwriting principles and practices
    • Possesses basic math skills
    • Can explain and justify a renewal rate to customers
  • Customer Focus:
    • Ability to successfully implement client accounts
    • Consistency models a customer-focused approach
    • Effectively manages difficult service situations to a positive result
    • Ability to deal with and meet externally with sophisticated customers and brokers/consultants
    • Anticipates problems and develops contingency plans
    • Ability to customize existing marketing tools to meet the individual needs of a client

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree or 5+ years of relevant experience
  • Sales Insurance license maintained by law
  • 5+ years in healthcare sales or account management
  • 5+ years of experience working with brokers/consultants
  • 5+ years of proficiency in Microsoft Suite including Word, PowerPoint, Excel
  • Extensive experience managing sales operations/service teams including escalated service issues, platform issues and day to day service operations leadership
  • Proven track record of exceptional broker and general agent partnerships with particular focus on Southern California
  • Demonstrated data driven approach to account management and retention strategies
  • Ability to travel locally as required

Preferred Qualifications:

  • 5+ years of people management experience
  • 5+ years of experience meeting sales goals
  • Solid working knowledge of business planning and financial/underwriting acumen

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Nevada Residents Only: The salary range for Nevada residents is $90,000 to $175,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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