Customer Service Laboratory Technical Resource Support
Additional Information About the Role
Come join our flagship facility Barnes Jewish Hospital. This facility has state-of-the-art cutting edge and automated technology providing our patients with high quality results. Customer Service position that serves a critical role of handling all phone calls coming to the department of laboratories, investigating, resolving, and helping our clients and our internal departments so that we may deliver excellent care.
- Benefits Eligible
- Up to $10,000 Sign-On Bonus
- Shift: Days: M-F
- Also includes rotating weekends and holidays
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
No other organization offers an opportunity for exploration and discovery like Barnes-Jewish Hospital. As a laboratory professional with Barnes-Jewish Hospital, you'll have exposure to the most advanced testing protocols and processes in medical diagnostics, and one of St. Louis' widest varieties of disciplines and specialties in laboratory careers. Our full-service, 24/7 laboratory is known for its leading-edge technology and the most progressive clinical techniques in practice today. you'll be working with the best, in a supportive atmosphere that will encourage your growth and advancement. Plus, you'll have opportunities to share your skills and knowledge by participating in clinical trials and research in conjunction with leading organizations such as the Washington University School of Medicine.
The Medical Technologist (MT) or Medical Laboratory Scientist (MLS) II performs specimen processing and routine / complex testing on blood and other specimens which requires a knowledge and understanding of quality control, basic instrument maintenance, and procedure methodologies and reference ranges. Maintains appropriate documentation of all activities as required. Demonstrates good clinical laboratory practice
ResponsibilitiesOperates all instrumentation in assigned areas to deliver precise, timely, and accurate laboratory results. Performs all testing and operation of equipment as necessary to deliver quality results.Trains new laboratory personnel in methods, procedures and use of equipment and instruments specific to the assigned area.Performs quality controls for all equipment and troubleshoots malfunctioning instrumentation as necessary. Assesses technical and or instrument problems, including quality control and abnormal findings, evaluate possible solutions and chooses an appropriate course of action to solve the problem.Reports and maintains record of patient test results through the laboratory computer system accurately, meeting published turn around times for routine testing and stats.Participates in performance improvement activities and initiatives by proactively diagnosing and resolving problems. Specific quality functions are handled in an organized and timely fashion.
EducationBachelor's Degree - Physical/Life Science/related