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Job Details

BJC HealthCare

Analyst - ServiceNow IT Operations Management


Laboratory Management


Saint Louis, Missouri, United States

Additional Information About the Role

Remote Opportunity! (Must live in MO or IL)

BJC is hiring for a ServiceNow IT Operations Management Analyst. Ideal candidate will have experience with ITOM, Service Mapping, and IT Infrastructure.


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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

Under general supervision, provides data center operations support by monitoring and responding to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.


Interfaces with vendor support service groups to perform maintenance and corrective action during outages or period of degraded system performance.Installs low voltage cables, terminals and associated data center hardware.Assists in analyzing, recommending, and implementing compliance standards, new technologies and trends in data center infrastructure.Assists in the creation and maintenance of data center environmental metrics and documentation.Assists in the planning and implementation of data center projects.

Minimum Requirements


High School Diploma or GED