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Job Details

BJC HealthCare

Director, Capacity Management


Laboratory Management


Saint Louis, Missouri, United States

Additional Information About the Role

Director, Capacity Management

This leader will have oversight of the Transfer Center and Patient Placement Center.


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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The purpose of this position is to provide strategic direction for the development and operations of the BJC Transfer Center. Develops an infrastructure that supports BJC in increasing revenue and market share. Develops and operationalizes a system transfer and bed placement procedures to optimize the capabilities of all BJC HSO?s, creates access to all levels of care, promotes seamless transitions reduces leakage, increases patient volumes across BJC by and placing patients at the right location at the right time. Collaborates with Clinical, Revenue Cycle, Virtual Care and Operations Directors and VPs across the system to ensure patients are receiving care at the appropriate level of acuity, ensuring excellence in patient care and maximizing BJC resources. Collaborates closely with the Director, BJC Clinical Central Staffing Office to ensure adequate staff are available to meet capacity demands.


Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Provides strategic direction for the development, management and ongoing operations of a system-wide bed management and transfer teams.Engages BJC VPs, Directors and local EMS providers to design processes and programs that support the efficient, timely and effective transfer and placement of patients. Engages Physicians and Specialists to identify specific acceptance procedures for each HSO. Engages non-BJC hospital leaders in promoting the BJC transfer center as a trusted source to place patients.Collaborates with data analysts and IT leaders to collect, maintain and evaluate data to guide and assess the effectiveness of the transfer center and bed management practices.Collaborates with BJC Strategic Planning, Clinical Programs and Executive Leaders to drive volumes consistent with the BJC Strategic Plan.

Minimum Requirements


Master's Degree


10+ years

Supervisor Experience

5-10 years

Preferred Requirements

Supervisor Experience

10+ years
Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

  • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
  • Disability insurance* paid for by BJC
  • Pension Plan*/403(b) Plan funded by BJC
  • 401(k) plan with BJC match
  • Tuition Assistance available on first day
  • BJC Institute for Learning and Development
  • Health Care and Dependent Care Flexible Spending Accounts
  • Paid Time Off benefit combines vacation, sick days, holidays and personal time
  • Adoption assistance

To learn more, go to

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer