Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

UnitedHealth Group

Service Technician - San Antonio, TX


Laboratory Technician


San Antonio, Texas, United States

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Service Technician is responsible for all activities relating to the delivery/pick up of home medical equipment including pulling, loading truck/van, delivering the equipment, collecting copayments, educating patients on equipment usage, obtains signatures, giving patients a receipt, confirming delivery of order in the electronic equipment carried by the Technician and any other duty as assigned by supervisor related to the delivery and pickup of equipment. Technician is also responsible for maintaining delivery vehicles according to regulatory guidelines.

Primary Responsibilities:

  • Maintains clean delivery vehicle inside and out at all times
  • Maintains required supplies in delivery vehicle at all times
  • Obtains delivery ticket from supervisor and pulls the supplies to be delivered (DME, oxygen, liquids)
  • Contacts patients receiving deliveries prior to leaving office to verify address and phone number and give them an estimated time for the delivery
  • Ensures accurate and timely delivery of all home medical equipment
  • Performs vehicle safety check daily, using check list, and informing supervisor of any discrepancies or work needed prior to operating delivery vehicle
  • Transports equipment and supplies in a safe and clean manner to patient’s homes
  • Sets up equipment and verifies proper function in the patient’s home upon delivery
  • Power wheelchair/scooter home assessments and patient measuring worksheet
  • Power wheelchair/scooter equipment repair, as needed, in patient’s home
  • Obtains patient/caregiver signature verifying receipt of HME at delivery
  • Maintains accurate and current information on daily route sheet
  • Submits all delivery paperwork at the end of the shift
  • Notifies Warehouse Manager of any problems encountered during delivery
  • Picks up equipment if a pickup ticket is issued
  • Educates patient/caregiver on delivered equipment
  • Answers patient/caregiver questions as needed
  • Documents teaching on specified teaching form
  • Organizes and cleans warehouse
  • Receive equipment from purchase orders, barcode equipment and store in appropriate warehouse location
  • Assess equipment returned to the warehouse, if equipment is in proper working order, then clean equipment and put back into appropriate warehouse location
  • Attends all required in-service programs to maintain comprehensive knowledge base of equipment and documentation
  • Attends meetings as assigned
  • Demonstrates effective time management skills by completing route within projected time frame
  • Follows all infection control, standard precautions, and safety guidelines/standards per agency policy
  • Complies with all Homecare Dimensions, Inc. policy and procedures
  • Promotes and maintains an agency environment that is in compliance with federal, state, and local regulatory agencies
  • Participates in the agency's endeavors for accreditation, licensing and professional recognition according to state, federal or CHAPs requirements
  • Demonstrates personal responsibility with regard to attendance and punctuality
  • Maintains privacy and confidentiality with regard to all patient, staff and agency information
  • Demonstrates knowledge and observance of the Patient’s Bill of Rights and Notice of Privacy Practices
  • Promotes the agency image by adhering to the Dress Code
  • Meets productivity requirements based on agency standard
  • Follows the appropriate chain of command in all forms of communication
  • Demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary
  • Expresses verbal and written communication in a clear, positive and cooperative manner
  • Takes part of the on-call rotation
  • Performs any other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED equivalent
  • Proven solid attention to detail and professional customer service skills
  • Proven skill in the operation of office equipment and smart phones
  • Excellent customer service and interpersonal skills
  • Valid driver’s license and a good driving record
  • Ability for extensive daily travel within the Agency’s service area using a company owned vehicle
  • Ability to communicate, speak, read and follow written and verbal instructions in English effectively
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • 2+ years of experience as a driver
  • 1+ years of delivering home medical equipment experience
  • Knowledge of medical terminology
  • Knowledge of Brightree EMR system

Physical & Mental Requirements:

  • Ability to lift up to 75 pounds
  • Ability to push or pull heavy objects using up to 100 pounds of force
  • Ability to sit for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to properly drive and operate a company vehicle
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.