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Job Details

UnitedHealth Group

Director Finance and Operations Access Focused - Telecommute


Medical Director



Washington, Washington DC, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
Drive day-to-day activities as Senior Project Lead partnering with healthcare provider clients across a range of complex traditional, strategic, and/or clinical revenue cycle projects. This particular position will be focused on supporting projects related to optimizing access to care and information and enhancing the patient and provider experience. Key responsibilities will include:

  • Lead day-to-day activities for large, high complexity consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise
  • Serve as member of Optum Advisory Services Sales, Utilization, and Profitability leadership team, comprised of all team members to drive and support business development, successful and timely execution of projects, etc.
  • Serve as formal people manager to 1-3 Consultant and/or Project Lead level staff across multiple levels
  • Serve as principal point of day-to-day contact for client project lead across both diagnostic and implementation engagements alike
  • Gather needed data/information for the engagement and conduct appropriate analyses (e.g., cost/benefit analysis, benchmarking, requirements analysis, gap analysis)
  • Cultivate the client's perception of Optum as a trusted partner and strategic advisor (e.g., build credibility, demonstrate full understanding of their business, leverage other resources within OptumInsight)
  • Identify/understand the client's business issues and size the financial impact associated with key performance improvement opportunities through financial analysis and scenario modeling
  • Identify and manage stakeholders to engage in applicable engagement activities (e.g., obtain buy-in, identify interviewees, provide needed information, influence others)
  • Establish optimal communication cadence with client and demonstrate sufficient executive presence to lead onsite presentations with C-Suite executives
  • Develop and present superior quality client deliverables
  • Identify/develop solutions to meet client needs (e.g., analytics, workflows, system selection and implementation, test plans, training plans)
  • Develop work plans for the engagement (e.g. project plans, staffing plans, budgets) and obtain appropriate buy-in and approvals
  • Manage engagement execution (e.g., status updates, reporting, risk management) and profitability, by managing successful project delivery within allotted project budget (managing billable hours utilized across the team)
  • Ensure engagement quality through running to criticism with both team members and clients alike, regularly seeking proactive feedback and adjusting course as needed based on feedback provided
  • Present engagement deliverables to applicable stakeholders (e.g. presentations, blueprints, staffing analytics, diagnostic findings and recommendations)
  • Prepare customized client recommendations to realize improvement opportunities identified based on industry best practices and emerging ‘best-in-class’ approaches and facilitate implementation of recommendations
  • Apply knowledge of change management principles to drive implementation of engagement objectives
  • Leverage project documents and deliverables to provide re-use/transferability for other engagements (e.g., de-identifying content, cataloguing deliverables, storing documents in appropriate shared folders)
  • Identify lessons learned and communicate to appropriate stakeholders across both internal team and client, as appropriate
  • Maintain ongoing contact with clients to identify and address emerging issues/concerns
  • Contribute to practice-level initiatives including business development and thought leadership beyond client project work
  • Stay current on important issues in the healthcare industry (e.g., political/ economic market forces, costs, capabilities, initiatives, legal/regulatory requirements)
  • Share professional and domain knowledge with peers and colleagues to build overall organization capabilities
  • Coach and mentor junior staff and provide development support in enabling junior staff to grow professionally and develop new skill sets
  • Up to 60% travel when safe

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Relevant Advanced Degree (MBA/MPH/MHA) with 5+ years healthcare consulting experience OR Undergraduate Degree with 8+years healthcare consulting experience
  • Healthcare consulting experience required to be considered for this senior consulting position
  • Overall provider revenue cycle operations experience, preferably across both acute care and professional settings
  • Significant content and subject matter knowledge including but not limited to: scheduling and contact center operations, per-service operations and financial clearance, check-in/arrival operations and experience, digital health and self-service enablement, and provider capacity optimization
  • Proficiency and subject matter expertise related to: cross access to care/patient access
  • Ability and willingness to travel up to 60%
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcations:

  • Experience managing projects that achieved budget and timeline goals
  • Ability to work independently with minimal supervision
  • Solid critical thinking, relationship building, and storytelling skills
  • Ability to lead and motivate cross-functional teams
  • Ability to drill down to the root cause of client challenges and deploy creative problem solving
  • Exceptional written and verbal communication skills
  • Proven ability to drive quantifiable results

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut / Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.