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Job Details

UnitedHealth Group

Director, Strategy Operations - Telecommute US


Medical Director


Minnetonka, Minnesota, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Positions in this function is responsible for the coordination and completion of multiple enterprise/cross-functional initiatives, programs, and/or projects across various functional areas. Provides subject matter expertise in areas including strategic framing and thinking, cross-functional alignment, change management and program/project management skills.

You will have the flexibility to telecommute* as you take on some tough challenges. Must be able to work central time business hours

Primary Responsibilities:

  • Anticipates the needs of the business and adapts plans and priorities to address business and operational challenges
  • Solves complex problems and develops innovative solutions
  • Reviews work performed by others and provides recommendations for improvement
  • Resolves business problems that affect multiple functions or disciplines
  • Product, service, or process decisions are most likely to impact multiple functions and/or markets
  • May oversee work activities of other supervisors
  • Motivates and inspires other team members
  • Strategy development
    • Serve as thought partner to executive sponsor for multiple cross-functional/enterprise initiatives to identify and analyze business opportunities (vision/objectives, process, organizational alignment, stakeholders, outputs, etc.)
    • Serve as a key resource on complex and/or critical issues and influences or provides input to solutions
    • Drive progress against setting the team direction, resolving problems and communicating the right level of information to relevant stakeholders
  • Initiative management, execution and organizational change
    • Accountability and ownership of initiative progress, including initiative/program/project management (establishing clear operating model, developing and managing scope, managing timelines/resources/dependencies, etc.)
    • Organizational change management, including identifying gaps, risks and changes needed for the work and developing appropriate mitigations and plans against them with stakeholders
    • Tactical support, including calendar management, facilitating meetings, tracking action items, drafting and editing status reports, and driving content development (PowerPoints, presentations, whitepapers, etc.)
  • Stakeholder management and communications
    • Demonstrates leadership in the ability to cultivate internal and external relationships
    • Identifies and brings in key stakeholders at the right points throughout the initiative development and execution
    • Raises awareness of any misalignment or misunderstanding of project scope and objectives with applicable stakeholders
    • Drafts, edits and distributes key communications to relevant stakeholders, including at an executive level
  • Effectively manage multiple initiatives simultaneously
    • Demonstrates ability to navigate ambiguity to work on discrete ad hoc projects based on the needs of the team and/or the organization


  • Strategy development/framing experience, including experience leading strategic efforts or engagements to drive organizational change
  • Project/program/product management experience and capability to lead and contribute to multiple complex, cross-functional and highly visible initiatives/projects
  • Solid interpersonal skills with executive presence and ability to manage up to course-correct, mitigate relationship barriers/pain points, partner effectively with executive sponsor(s), and bring stakeholders along the journey in a meaningful way
  • Solid communication skills with key stakeholders, building relationships and communicating effectively, timely, and with clear intent
  • Business acumen to quickly understand C&S business, operating model, and business strategy to connect initiative in a meaningful way
  • Self-motivated and comfortable navigating ambiguity to drive consistent, constant clarity and progress against initiative

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree from an accredited college/university or equivalent work experience
  • 3+ years of experience in corporate strategy/strategic planning, process design, and/or management consulting
  • Experience working with large, matrixed organizations with a high degree of organizational change, growth and ambiguity
  • Intermediate to advanced proficiency with MS Excel, PowerPoint and SharePoint
  • Ability to travel up to 10%
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Healthcare industry experience
  • Leadership/management experience
  • Proven experience quickly gaining credibility, partnering with business leaders and exhibiting executive presence
  • Proven ability to articulate business strategies and formulate concise solutions to complex problems
  • Champion continuous change, consult with versatility, exhibit personal leadership and model a customer orientation
  • Ability to think creatively and comfort being hands-on in a fast-paced, entrepreneurial environment
  • Solid interpersonal/soft influence and communication skills for an executive level
  • Solid presentation, project management and analytics skills
  • Solid executive writing and content build skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.