Senior Director, Group Operations - Orange County, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

It is time to take your career to the next level. The Senior Director, Group Operations is responsible for planning, directing, coordinating and supervising the functions and activities of the community of Group Model sites at Optum. Develops and monitors goals, implements and manages budgets, oversees enrollment growth and retention, patient satisfaction, program development and implementation and education. Also assists the Vice President, Operations in the overall administrative direction of the region and standardization of programs and services across the communities within the Region. Collaborates with medical leadership to maximize performance and implement and monitor new programs and services.

What Work Will Look Like:

• Strategic, financial and operations management (P&L responsibility above 100M)
• Strategic growth and patient retention
• Patient care coordination, patient satisfaction and clinical outcomes
• Teammate engagement & development
• Risk management, audit and compliance

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Develops, implements, monitors and ensures adherence to policies and procedures for Optum and its Group Model sites
• Leads development, coordination and implementation of the regional budget, business plans and operational activities
• Monitors and reports metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses
• Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely
• Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs
• Develops and executes market growth strategies for the region
• Leads special projects and initiatives specific to the Community or across Communities
• Implements plans to continually enhance services provided by the region
• Evaluates opportunities, makes recommendations and oversees expansion projects within the region
• Manages direct reports to ensure that they are meeting performance expectations; mentor, coach and counsel as necessary
• Provides guidance in professional development activities and goals
• Assists, facilitates and leads committees, teams and projects at the direction of the Vice President, Operations
• Works to promote teamwork, collaboration, implementation of best practices across all communities within the region
• Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of Optum are met
• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree from a four-year college
• 5+ years and up to and including 10+ years of relevant work experience preferably in healthcare
• Computer literate
• Proficient in Microsoft Office applications
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Master’s degree in Health Care Administration, Business Administration or Nursing
• Medical group or IPA operations management experience
• Experience in managed care organizations
• Proven leadership abilities
• Excellent verbal and written communication skills
• Ability to work cooperatively with peers and subordinates
• Ability to act professionally under pressure
• Results-oriented

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The salary range for California residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.