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Director, Enterprise Transformation Office (Hybrid-Maine)


Medical Director


Bangor, Maine, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

The Director will be responsible for overseeing and managing the enterprise transformation office (ETO) that Optum provides to a partner health system as a managed service. This position reports to and collaborates closely with the VP of Analytics & Transformation and is primarily responsible for maintaining portfolio alignment with strategic objectives, facilitating integrated project prioritization and planning, ensuring transparency to program / project execution, and enabling standard methodologies for portfolio, project, and change management, as well as process improvement.

Primary Responsibilities:

  • Collaborates closely with Director of Analytics and VP of Analytics & Transformation to effectively support achievement of the strategic, financial, and operational priorities of the enterprise
  • Maintains portfolio / program alignment with strategic objectives / enterprise priorities and facilitates integrated prioritization and planning
  • Oversees enterprise-wide portfolio of prioritized programs and drives accountability for effective program / project execution
  • Ensures transparency to program execution status and outcomes / benefit realization indicators through dashboard reporting, escalating exceptions
  • Identifies and supports management of cross-program / project interdependencies
  • Assesses and manages enterprise-wide program risk and supports mitigation / contingency planning in alignment with key stakeholders
  • Manages and facilitates decision-making and issue resolution
  • Performs QA reviews and approves key program / project deliverables
  • Manages key stakeholders and supports change management activities
  • Develops, implements, and monitors compliance with project management, change management / communications, and process improvement standards, tools and templates and oversees enterprise training on these standards
  • Develops understanding of the partner’s operational and technology challenges and facilitates access to appropriate Optum solution / resources
  • Oversees administration of a dynamic pool of Optum resources to address the partner’s business needs, as appropriate
  • Provides leadership to ETO team members and direct reports including coaching, mentorship, performance reviews, and conflict resolution
  • Creates a team-oriented work climate that enables professional development and encourages creative solutions and strategies
  • Serves as key Optum representative by effectively building, managing, and maintaining relationships with health system partner executives and key stakeholders
  • Serves as a brand ambassador for Optum’s full suite of products and services to meet partner needs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in business administration, or related field
  • 8+ years of experience in program / project management, business administration, management consulting and / or related field
  • Proven experience leading execution of complex programs / projects and / or enterprise transformations
  • Extensive knowledge of program / project management and change manage / communications principles, methodologies, techniques and tools
  • Working knowledge of Lean process improvement methodology
  • Advanced understanding of health systems / provider organizations
  • Local or willing to relocate to Bangor, Maine area
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Master’s degree in business administration or related field
  • PgMP or PMP Certified
  • Green belt or higher certification in Lean
  • Superb organizational skills
  • Problem solving and root cause identification skills
  • Executive presence and exceptional communication skills - both written and verbal
  • Solid leadership skills and ability to lead small and large teams to generate a vision, establish direction, create an atmosphere of trust, leverage diverse views, and encourage improvement and innovation
  • Team player and able to work with and through others
  • Able to work effectively at all levels in an organization and influence without authority
  • Solid analytic and decision-making abilities

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.