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Director, Technical Implementation - Remote


Medical Director


New York, New York, United States

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.  

Director, Technical Implementation this role will be responsible providing strategic direction to exceed industry standards by leading a team of high-performing individuals. This person will be focused on service delivery and developing metrics to measure the performance of the team. Must have a solid business acumen and able to interact with CIO's, along with Senior leaders at customer facilities, as well as internal stakeholders. Will be responsible for scaling the organization for future growth. Will be responsible for providing monthly reporting on performance of organization along with areas to improve/grow.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Architect the technical services team to exceed industry standards and adopt best practices to achieve operational efficiency which supports an ambitious growth plan
  • Develop and manage scalable best-in-class processes to support rapid growth across multiple product lines/solutions
  • Design and implement processes, tools, and structures necessary to consistently deliver high-quality customer result
  • Responsible to provide guidance for standardized recommendations and best practices for each product
  • Provide oversight for the implementation process and act as a point of escalation during implementations
  • Establish and communicate KPI's and measurements across the technical services organization that drive continued improvement at all levels
  • Manage the effectiveness and efficiency of technical services and performance by creating and monitoring standard, custom, and benchmark reports
  • Identify gaps across the technical services organization and present solutions to align with organizational goals and metrics
  • Establish standards across the team and ensure product deployment is executed to meet all technical services commitments
  • Partner with the leadership team and participate in the leadership and execution of key cross-organizational initiatives, processes, etc.
  • Drive growth or team members, productivity and retention through improved training and education programs, performance management, and other initiatives that drive a highly inclusive and supportive culture yielding outstanding results
  • Act as senior liaison with other groups within Change Healthcare – Sales, Business Operations, Customer Success, Engineering etc., to ensure they are fully informed of services processes/requirements and appropriate SLA’s are in place
  • Serve as a primary advocate to product management and R&D for product enhancements, process development and technical/content delivery
  • Accountable for revenue budgeting, forecasting and tracking on a monthly basis for all implementations by working with finance
  • Overall responsibility for successful strategic planning and execution of customer projects for implementations by analyzing technical deployment of the product suite and introducing new technologies using formalized change management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in information technology or related experience
  • 7+ years of proven management experience of an implementation team
  • 7+ years of experience working with a highly technical implementations team
  • Demonstrated deep expertise in building teams, scalable processes and metrics-based management to achieve organizational and departmental goals
  • Ability to travel up to 25%

Preferred Qualifications:

  • P&L experience
  • Experience with medical information systems
  • Experience building diverse teams
  • Experience leading implementation and/or services organizations
  • Project sponsorship/customer relationship management
  • Ability to absorb a broad range of information and create effective solutions
  • Networking knowledge
  • Demonstrated track record of partnering with customer C-suite
  • Solid leadership abilities and an aptitude for mentoring and coaching others
  • Staff empowerment and development
  • Solid interpersonal, communication, leadership, and organizational skills
  • Proven ability to proactively devise and implement new processes or resources
  • Analytic and metrics-oriented thinking
  • Ability to collaborate with cross-functional teams
  • Strategic thinking
  • Ability to influence others both internally and externally
  • Ability to absorb a broad range of information and create effective solutions

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.