Senior Director, ServiceNow

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary:

BMS IT/Digital is driving a broad scale transformation to unleash the power of technology within our company. ServiceNow, which is the backbone for IT and many essential business processes across BMS, offers an immense opportunity for us to simplify processes across the organization and deliver upon our objective of optimizing end user productivity. We are looking for a proven senior leader who can drive end-to-end accountability across the ServiceNow platform and who can imagine and realize the art of the possible to deliver an enhanced experience in alignment with IT’s transformation objectives.

Responsibilities:

• Evolve and lead the overall strategy and roadmap for ServiceNow including driving simplification and optimization of the platform

• Responsible for the overall orchestration and management of the platform

• Ensure the platform meets the needs of the consumers and end users and is aligned with business objectives

• Lead a diverse, cross-functional team of professionals (e.g., technical engineer, process specialists) responsible for platform configurations, customizations (where appropriate), administration, process management and governance

• Evolve the demand, governance, and stakeholder engagement processes considering ways to balance the need for speed and demand on resources

• Determine the resource mix and workforce strategy to support platform evolution

• Work with stakeholders across the organization to identify opportunities for improvement and implement solutions – for example by hosting simplification and regular focus group feedback sessions and using stakeholder inputs to drive optimization and simplification objectives

• Oversee the development and deployment of new features and functionality – ensure end users have appropriate visibility and input (e.g., testing plans)

• Collaborate and partner with cross-functional teams to ensure successful adoption and integration of new tools and processes; Develop and run education and trainings to ensure platform users can maximize the use of the technology

• Manage the platform's security and compliance requirements

• Provide technical support and troubleshooting for platform users

• Stay up-to-date with ServiceNow platform updates and new features

• Manage budgets, resources, and vendor relationships

• Provide regular reports to senior management on the roadmap and progress against simplification goals

Skills / Experiences:

• Senior leader with 10+ years of experience in leading business transformations, management of large-scale technology platforms, and/or orchestrating technology integrations

• 5+ years of ServiceNow experience

• Strong leadership and people management skills, with a track record of developing high-performing teams

• Experience working with managed service providers and global teams

• Excellent communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization; generate excitement, adoption and support for the platform; and build strong working relationships with key stakeholders

• Strong understanding of ITIL processes and best practices

• Strong critical thinking, problem-solving and analytical skills

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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