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Job Details

UnitedHealth Group

Medical Assistant - Irvine, CA


Medical Office Assistant


Irvine, California, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Position in this function is responsible for assisting providers (MD, DO, NP, PA) and patients in a medical office/clinic or specialty clinic setting. Under the supervision of the provider, the Medical Assistant performs all patient care and/or front office processes. Functions as a liaison between the providers, patients, staff, pharmacies and other facilities. It is the duty of all employees to understand and perform their job tasks to the highest level.

Primary Responsibilities:

  • Meet ambulatory Medical Assistant clinical competencies
  • Follows protocol for managing prescription refills and medication prior authorizations
  • Perform clinical procedures under supervision of a Provider
  • Follow standard work for patient care processes
  • Maintain effective and organized systems to ensure:
    • Timely patient flow
    • Rooms stocked with adequate supplies
    • Patient information is available in the electronic health record
    • Maintenance of all logs and required checks
  • Implement orders as directed by Provider and licensed care team member(s)
  • Ensure documentation is complete, accurate and timely: reflecting patients plan of care
  • Demonstrate continued development of clinical expertise, current knowledge of healthcare trends, and education related to clinical ambulatory practice
  • Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability
  • Knowledgeable and strictly adheres to HIPAA regulations
  • Ability and willingness to float to other Optum clinics
  • Follows proper reporting protocols for any compliance or incident reporting
  • Works collaboratively with Centralized Services to support patient needs
  • Other duties and responsibilities, not specifically described, maybe defined or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED equivalent
  • Current Basic Life Support certification
  • 1+ years of MA experience; OR equivalent combination of education and experience
  • Experience must be in an acute care, ambulatory care, or primary care
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Hold and maintain a current/valid California driver’s license
  • Certificate from a California State accredited school
  • Certification is preferred through a certifying organization, such as the American Association of Medical Assistants (AAMA)

Working Conditions:

  • Staff may be exposed to communicable diseases and appropriate safety precautions may be required
  • Subject to the hazards of radiation, women who become pregnant must report their condition promptly to practice manager
  • Work involves considerable sitting, standing, walking, bending, cleaning, organizing, and lifting on a daily basis
  • Local travel required, as well as possible extended travel

Company Values:

  • At Optum, we are committed to helping people live healthier lives and to making the health system work better for everyone. We believe this requires not only great capabilities, expertise and people who are passionate about making a difference, but also a culture that helps us build relationships and do our best work for those we serve.

Patient Experience:

  • We measure our success through the satisfaction of those who expect and deserve our best every day, in every interaction
  • Keeping the people that we serve at center of everything we do is foundational to our Optum Enterprise Strategy

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.