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Job Details

Administrative Assistant/Receptionist


Medical Office Assistant


Redlands, California, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

This position is responsible for overall functions of front lobby desk. Receives callers / visitors at establishment, determines nature of business and directs caller/visitor to destination. Performs various other duties, and provides as-needed support to the Corporate Services Department.

Primary Responsibilities:

  • Incoming calls - Directs all incoming calls to corresponding department or employee. May serve as backup for other NAMM departments
  • Greeting and Directing visitors - Contacts proper individuals of visitors and/or vendors Ensures that all visitors and vendors entering establishment are signed in and out on visitor’s log software. Provides visitors and vendors badges, WiFi access (if needed), and office logistics upon arrival
  • Employee Directory - Updates and maintains the Employee Directory on in coordination with the Help Desk
  • Reception Information - Creates and maintains SOP / reference material for Reception area
  • Delivered Packages - Receives, scans, and notifies recipient of all delivered packages or mail
  • Phone Reports - Utilizes Veramark phone reports to track call volume weekly
  • Conference Rooms - Coordinates & assists by overseeing all scheduling requests of Ontario’s 12 conference rooms
  • Supplies - Orders bottled water and other various supplies as needed or requested by executive staff and administrative assistants
  • CBB Arena Tickets - Communicates all upcoming hockey and soccer games to management as well as special events offered. Distributes tickets and coordinates payment for special events
  • Movie Tickets - Provides communication, ticket distribution collection of monies plus tracts ticket sales in coordination with the accounting department
  • Yosemite Conference room - Stocks supplies and refrigerator; turns off TV and projector as needed. Occasionally assists with A/V during meetings
  • Reports & Lists - Distributes new hire, transfer & term lists; phone coverage and cell phone list. Distributes Yearly birthday celebration calendar to assigned departments and coordinates birthday announcements and department notifications monthly
  • Casual Day - Handles casual day sign ups and communication weekly
  • Training - Provides training for backups and/or temporary help for phone coverage
  • Other Duties - Offers clerical assistance to Ontario Activity Committee, Employee Committee and other Departments as needed and/or requested. Other clerical duties / projects as assigned by manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school graduate or GED
  • 2+ years of experience with public contact / customer service
  • 1+ years of experience in a front reception desk position and/or heavy phone call system
  • Ability to type 40wpm
  • Intermediate knowledge of Microsoft Outlook, Word, PowerPoint and Excel
  • Ability to speak English clearly and concisely

Preferred Qualifications:

  • Experience with scheduling
  • Able to work with all levels of the organization with professionalism
  • Understanding and working with expense reports
  • Very reliable and consistent
  • Ability to multi-task
  • Great follow-through
  • Excellent organization skills
  • Communicates well both verbally and in writing
  • Comfortable interacting with department’s leadership team

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The hourly range for California residents is $16.00 to $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.