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Job Details

UnitedHealth Group

Change Delivery Manager - Telecommute


Nurse Manager



Eden Prairie, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As the HouseCalls Call Center Operations (CCO) primary Change Delivery Manager, you will be responsible for coordinating and managing all aspects of multiple high-priority initiatives and projects across the various functional areas of CCO as an individual contributor. This role is accountable for planning, organizing, and directing the completion of specific projects while ensuring these projects are on-time and leverage consistent implementation methodologies. The Change Delivery Manager is a critical connector between both internal and external business team members and Senior Leadership, including keeping key stakeholders updated on project statuses. This role requires connection and communication to drive to alignment, mobilize team members behind a clear plan, and manage execution. The Change Delivery Manager will help bring clarity to complex tasks, balancing the rigidity of project management with how to best achieve results while knowing when to adjust the plan or approach, to better serve the business and the members we serve.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Create detailed project management plans, and other project-related documents including executive level status reporting
  • Successfully and confidentially manage multiple projects, deadlines and project teams simultaneously
  • Review project scope and assumptions to structure milestones and deadlines
  • Work to create synergistic systems and processes, enforcing standards and methods consistently across the enterprise
  • Assign, prioritize, and actively supervise project tasks (task management)
  • Define project critical path and success criteria
  • Implement and manage project changes as necessary
  • Identify, mitigate, and escalate issues and risks as necessary
  • Report on project performance using appropriate KPIs, metrics, and templates
  • Cultivate deep business relationships and ensure that all team members have the required information and resources to carry out their tasks effectively
  • Coordinate the team throughout all project management phases by leading regular stand-ups and meetings
  • Develop strong working knowledge of the industry, customers, and technology trends; leverage this information to support the continuous improvement of future project implementation efforts
  • Solid presentation and communication skills essential in keeping stakeholders appraised of project status, ensuring ensure issues, risks and actions are known and clearly defined/distributed to accountable parties.
  • Solid communication skills (written and verbal/presentation) with an emphasis on being able to logically structure thoughts and create organized visuals for stakeholders
  • Able to demonstrate situational awareness
  • Solid problem solving, analytical, and critical thinking skills with an ability to work consultatively with partners

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree or 5+ years of hands-on project delivery experience
  • 3+ years of experience in a change management or project delivery role
  • Direct experience supporting implementation of project management related workstreams, such as planning, defining requirements, development, testing, and deployment
  • Experience creating and executing project plans and project deliverables with a customer-focused approach
  • Experience mentoring or influencing a team of indirect reports
  • Understanding of system development life cycle concepts, waterfall, and agile methodologies
  • Solid proficiency in PowerPoint

Preferred Qualifications:

  • People Leadership Experience
  • Advanced proficiency in MS Project, Monday or organizational tool of choice
  • PMP Certification

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $82,100 to $146,900. The salary/hourly range for Connecticut/Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment