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Job Details

UnitedHealth Group

Senior Field Account Manager - Maryland Heights, MO


Nurse Manager


Maryland Heights, Missouri, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare, what you do matters. It's that simple…and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs, and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So, take the first step in what is sure to be a fast paced and highly diversified career.

UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity, and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.

Primary Responsibilities:

  • 'Field-based Service Owner' responsible for the customer's (Benefit Manager) total service experience with UnitedHealthcare
  • Serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees
  • Address any escalated issues sent to them, the SAE, or other field employee
  • Work with the central team and their manager to coordinate resolution; this position will not handle first-level service issues The KA Senior Field Account Manager will meet with customers quarterly (or more often if requested) to review service-related statistics including ideas for improving or enhancing the customer's total service experience
  • Conduct training/education with customers on UHC eServices, eCR Reporting, and other eTools as appropriate
  • Conducting open enrollment meetings or coordinating coverage with other offices or a vendor if they are not available
  • Training customers on UnitedHealthCare’s core wellness tools and resources, as well as communicating various administrative/service-related changes to the customer (i.e.; network or pharmacy preferred drug changes
  • Reports to the local field market VP/Director of Account Management. The KA Senior Field Account Manager will generally handle the largest and most complex customers (ie: ASO, 1,000+ groups) as well as managing fully insured and various other plans

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Hold insurance license as required by law or obtain upon hire
  • 4+ years work experience in large customer account management customer service role
  • Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
  • Experience working with large consultant firms
  • Ability to demonstrate superior presentation skills in both small and large group settings
  • Advanced knowledge of self-funded and complex benefit packages
  • Advanced Analytical and problem-solving skills
  • Proficiency in Microsoft Word, PowerPoint, Excel and UHC eTools
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcations:

  • Bachelor's degree
  • 5+ years health care industry experience
  • Bilingual, Spanish/English

Competencies and Best Practice for High

  • Performance Driven: Delivers exceptional performance; strives to achieve stretch objectives; focuses on results, not efforts
  • Top-Performing Employees Are Our Greatest Asset: Fosters a competitive environment and serves as a role model to other employees. Self motivated; maintains a high level of work quality, focuses on detail and is dependable in meeting commitments and fulfilling obligations
  • Build Value to Customers: Builds and strengthens customer relationships; finds better ways to meet customer needs; acts ethically, maintaining the highest personal and professional integrity. Supports the overall objectives of the primary Dir, Strategic Accounts
  • Accountability Through Matrix Management: Works effectively within the matrix, promoting trust and communications across the business segments; collaboratively builds strong relationships. Strong interpersonal skills: networks outside and inside the organization and builds positive relationships with key individuals and groups
  • Organizational and Personal Influencing Skills: Creates, builds, and maintains relationships that enhance the performance of the business, including those outside direct control. Obtains commitments from individuals or groups to ensure organization success. Ability to influence individuals at all levels of the organization

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.