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Job Details

UnitedHealth Group

Sr. Manager, Global Security Operations - Optum, Corporate Security - San Juan, PR


Nurse Manager



San Juan, Puerto Rico, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Sr. Manager, Global Security Operations (Optum-Puerto Rico), is a member of UnitedHealth Group's (UHG) Corporate Security team. The Corporate Security group is responsible for the Workplace Security Program that ensures the protection of the company’s global workforce and physical assets through security risk management platforms. The Sr. Manager, Global Security Operations (Optum-Puerto Rico), will be responsible for tactically deploying and managing an efficient and effective security program for our company’s assets, personnel, and equities within Puerto Rico in alignment with UHG Corporate Security’s policy, standards and procedures. This includes management and oversight of all Puerto Rico-based security related contracts, contract security officers and management of KPIs, building access procedures, ISO27001 annual audits, security awareness orientations, country security liaison programs, physical security technology assets and security incidents within Puerto Rico. This role will serve as a subject matter expert supporting business partnerships, identifying security program opportunities, and solving for physical security gaps and concerns within Puerto Rico. This role will be based in San Juan, Puerto Rico, will primarily support the Optum Global Advantage (OGA) business entity (and future growth) and will report into Corporate Security, Director, Global Security Operations-Andean Cluster at UnitedHealth Group.

Qualified candidates must have experience managing workplace security operations and programs while aggregating business requests surrounding security enhancements and providing subject matter expertise and guidance. Candidates must have demonstrated experience collaborating with leadership and cross-functional teams to effectively plan for and implement physical security enhancements and other workplace security projects and initiatives. The candidate will need to build and maintain strong internal partnerships with key stakeholders to include Real Estate Services, Corporate Security Communications, Health & Safety, Human Capital/Employee Relations, LCRA (Compliance, Employment Law, and Litigation), and other various business segment partners as well as ensuring alignment across the UHG Corporate Security team. This individual will also be responsible for engagement with external security consultants/vendors, physical security integrators and other parties as needed. This role will require up to 25% travel.

Primary Responsibilities:

  • Partner with business leadership to understand business operations and objectives, socialize Workplace Security Programs, and ensure business leaders are informed of Corporate Security resources, expertise, and guidance
  • Provide business leadership with security incident reporting metrics and actionable data and develop an understanding of business leadership perspective related to security opportunities
  • Facilitate the delivery of security solutions that meet the needs of the business through alignment with business leadership, engagement with Corporate Security program leads and subject matter experts
  • Champion physical security, security awareness, and proactive security training initiatives by ensuring execution of strategy in collaboration with Corporate Security program leads and other internal stakeholders
  • Partner with Corporate Security program leads to ensure country-level application of enterprise policy, standards, and specifications
  • Establish a consistent workplace security program and security culture across assigned businesses within accountable region of Puerto Rico
  • Provide business leadership with interpretation of capital and operating expense impact related to onsite physical security enhancements, security awareness, and proactive security training
  • Provide country leadership with annual budgeting of security related costs, actively manage country-specific program within business-approved capital and operating expense forecasts
  • Manage relationships with third-party security vendors, oversee service agreements and performance management
  • Provide quality assurance of security programs through maintaining strong business leadership relationships, continuing to seek business perspectives, providing routine reporting of security incidents, identifying material trends, and introducing new and updated workplace security solutions
  • Build strong relationships with key internal stakeholders to include Real Estate Services, Corporate Security Communications, Health & Safety, Human Capital/Employee Relations, LCRA (Compliance, Employment Law, and Litigation), Facility Managers and local business/country segment managers
  • Effectively communicate project and key deliverable status updates to Corporate Security leadership
  • Effectively drive change and positive improvements


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4-year University Degree or equivalent education
  • 5+ years of relevant security experience in the private and/or public sector to include security risk management, security operations, intelligence, federal law enforcement and/or military operations while specifically implementing workplace security programs
  • Established network of security, law enforcement and governmental resources specifically within Puerto Rico
  • Experience leading professional security contractors and/or contract guard force operations within a global, corporate environment, preferably within the United States and/or Latin America
  • Experience supporting executive protection and travel security programs
  • Demonstrated ethical adherence to compliance standards
  • Demonstrated understanding of best practices surrounding physical security technology, strategies, and policies
  • Demonstrated ability to effectively articulate and document incident reporting
  • Proven ability to provide discretion while working with sensitive business situations
  • Demonstrated ability to mediate conflict with tact and diplomacy
  • Demonstrated knowledge and skills in providing credible, risk-based analysis in order to effectively determine and deploy appropriate security technology systems to mitigate identified risks
  • Fully bilingual (English and Spanish)
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualification:

  • International incident management or investigative experience

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.