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Job Details

UnitedHealth Group

Communications Manager - Taguig City, NCR


Nurse Manager



Taguig City, Philippines

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions. And you'll do your life's best work.(sm)

The Optum Communications Manager will design and execute internal communications programs that elevate Optum's reputation and connections with employees, specifically in support of the Optum Global Advantage, Puerto Rico function.

The Communications Manager will be responsible for creating and executing broad-based and stakeholder-specific communication programs and messaging, which includes leveraging tools, processes and feedback effectively. This position will interface with management and subject matter experts in support of their employee engagement priorities. This professional will be a member of and contribute to the broader Optum corporate communications team, and will actively leverage Optum assets and success stories in support of the company's priorities. Working with partners in marketing, human capital, Optum's varied business segments and others, they will ensure communications programs are closely and consistently aligned with the company's overall business goals and core values.

The professional must have a strong interest in and understanding of the health care system as well as a desire to be part of an organization committed to helping make health care work better for everyone. Working closely with Optum Global Advantage, they will serve a broad range of internal clients, including leadership, providing consistently high levels of proactive support, strategic thinking and strong execution.

Essential qualities for success in this position include a collaborative disposition, uncompromising eye for quality, comfort with change, resourcefulness, creative problem-solving, multi-tasking skills and flexibility.

Primary Responsibilities:

  • Ensure appropriate alignment of local communications efforts to global communications standards set by corporate.
  • Consult and partner with department and leaders to develop and execute internal communication plans that reinforce the business plans, strategies, mission and values of Optum and assigned business divisions
  • Write and develop content tailored to the specific medium and audience requirements (e.g., emails, speeches, scripts, talking points, web, etc.). Adapt writing style/tone to meet the needs of the specific message/leader/audience/channel (e.g., nuance, complexity)
  • Adhere to applicable internal and external communications standards established for the business (e.g., internal style guides, Chicago / AP style guides, communication industry standards)
  • Analyze audience needs and business goals to recommend appropriate channels and tactics. Proactively seek out and promote new avenues for communication efforts or improve current efforts
  • Prepare multi-media presentations for employee or leader meetings.
  • Coordinate, design and distribute company communication using internal platforms available and social media as defined.
  • Use quantitative and qualitative measurement/evaluation processes to assess the effectiveness of communications (e.g., web and email analytics, surveys, focus groups, site visits, direct feedback)
  • Manage communication projects to gain required approvals and monitor/ensure proper implementation (e.g., leadership, legal or compliance requirements, role assignments, timelines/milestones, budget management, issue tracking, deliverables)
  • Evaluate communications programs and processes; identify lessons learned and recommend changes for future campaigns based on results (e.g., apply metrics to determine success of the process)

Required Qualifications:

  • Bachelor’s Degree or equivalent experience
  • 5+ years corporate communications experience
  • Excellent writing and oral communication skills, ability to persuade and build consensus with stakeholders
  • Experience editing and proofreading with excellent attention to detail
  • Experience consulting with clients to determine requirements, stakeholders and project scope
  • Experience developing and executing plans; project management skills
  • Experience communicating in multiple media (e.g., print, email, web, video/audio) through multiple channels (e.g., manager-to-employee, employee or leader meetings, web portals, intranet, webinars, social networking platforms)
  • Ability to effectively process and understand complex situations and technical subjects, and translate them clearly in layperson's terms
  • A strategic thinker with broad perspective and analytical skills
  • The knowledge, intellect and temperament to work effectively in a fast-paced and collaborative environment
  • Experience with multiple tools, including Microsoft Office (PowerPoint, Word, Excel) and others such as Sharepoint, SalesForce, Yammer.
  • Must be willing to complete a communication writing assessment.

Preferred Qualifications:

  • Health care communications experience
  • Affinity for tools and technology
  • HTML and image editing experience.
  • Experience designing and executing social media campaigns
  • Experience measuring communication campaigns effectiveness

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.