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Job Details


UnitedHealth Group

Onsite Service Manager - National Remote

Healthcare

Nurse Manager

No

Dallas, Texas, United States

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Onsite Service Manager is responsible for first-level response and resolution or triage of escalated issues with external and internal customers.
This role will enhance the overall delivery of benefits and services by providing on-site dedicated support and guidance to a large or complex client which includes meetings, reports, inventory, emails, phone calls, in person conversations. Ideal candidate will have experience with Medicare and Managed Care Contracts, strong customer service and organizational skills. Ability to present data to clients and has knowledge of health industry.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
  • Establish and maintain effective relationship with assigned client
  • Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients
  • Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
  • Track, trend, and proactively review accounts for service opportunities
  • Drive process improvement based on trend analysis
  • Identify and report system problems in relation to benefit installation and interpretation
  • Complete ad hoc report requests and analysis and submit to customer research team as needed
  • Document and track all issues and activities accurately within the issue tracking database
  • Present at retiree meetings including Open Enrollment and other education events
  • Attend client meetings and present member related issues and outcomes
  • Travel and assist AMT with client and retiree meetings as requested
  • Drive excellence in service within organization and across organization by providing feedback to Operations on service failures
  • Strengthen relationship with Account Management Teams and external customers
  • Travel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 4+ years account management experience
  • Active license in resident state for Accident & Health or the ability to obtain it within 90 days of employment.
  • 2+ years healthcare industry experience
  • 2+ years business project management experience
  • Experience working with Medicare Insurance
  • Experience with Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (email and calendar management) and Microsoft PowerPoint (creating slides and presentations
  • Ability to travel up to 25% of the time
  • Ability to work a flexible 8-hour shift between the hours of 8:00am - 5:00pm, Monday to Friday
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Associate’s Degree (or higher)
  • Experience working at a client site

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

  • Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies
  • Excellent verbal and written communication skills
  • Experience creating presentations and presenting in front of groups

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families, and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 - $118,300. The salary range for Connecticut / Nevada residents is $72,800 - $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #YELLOW

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