Job Details
Manager, Technical Solutions
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us
Position Summary
IT CORE Services provides critical IT services to the entire BMS Enterprise, including Cybersecurity, Access, Networking, Hosting, Support Services, Tech Adoption and Productivity services to name a few. This role is in the Technical Solutions team in IT CORE Services. Technical Solutions is a team of BMS employees along with approximately 150+ managed service provider resources delivered through HCL, Cognizant and Accenture. Technical Solutions is an integral part of the complete lifecycle of hosting and application management – from creation to retirement.
Key Responsibilities
Collaborate with all pertinent stakeholders to understand technical requirements to deploy appropriate solutions based on BMS IT strategy.
Manage early career and offshore team members.
Help execute BMS Hosting Strategy, including Application Rationalization & Application Refactoring to the Cloud.
Work with Functional IT Digital Capability Managers and other teams to understand their requirements and create appropriate technical solutions in concert with HCL, Cognizant and Accenture. Solutions require a global perspective and often enable a 24 x 7 x 365 operation.
Provide architectural design for delivery of new capabilities in Cloud with a focus on DevOps. Scale up the optimization and management capabilities in Cloud as full stack deployments increase.
Support virtual teams across multiple service provider organizations regarding the processes around application modernization and transformation to DevOps, hosting architecture, solutioning, implementation and support.
Serve as escalation point for project issues and operational incidents (on a 24 x 7 x 365 calendar).
Ensure applications have an appropriate build and run support model, including monitoring and escalation processes.
Provide input to the hosting aspects of the Project and Portfolio Management and Run Demand initiatives. Assist in adjusting the infrastructure hosting estimation tool on an annual basis. Answer client questions around hosting cost estimates. Work with Finance and IT Provider Governance teams to correlate project spend to project allocations.
Support tech debt management by working closely with the application retirement and archive teams to decommission infrastructure associated with retiring applications.
Participate in Cybersecurity Security Risk Assessments and remediation activities.
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent professional experience.
5+ years overall IT experience.
Experience in leading technical teams delivering complex programs on a global basis.
Experience with implementing and supporting Cloud based solutions in Amazon Web Services. AWS Solutions Architect Certification is a plus.
Exposure to multi-cloud environments is a plus (Azure & Google Cloud).
Familiarity with the support of web middleware technologies.
Strong leadership, communication, and interpersonal skills.
Demonstrated ability to succeed in a matrixed environment and to influence adoption of new thinking and technology.
Ability to think strategically and translate strategy into action.
Strong learning agility.
Creative thinking balanced with a pragmatic approach.
Exhibit a positive work approach, with high productivity and a collaborative spirit.
Strong organizational skills, the ability to multi-task, and attention to detail.
Ability to work independently with minimal supervision while using discretion and judgment to know when to escalate concerns or issues.
Ability to analyze and solve complex problems with good judgement, often using creative solutions.
Experienced in working with managed service providers.
Ability to apply technical solutions to business processes.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.
BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.