Patient Access Manager
Additional Information About the Role
Are you experienced in front end revenue cycle with a passion for behavioral health and leadership? MyAvatar experience highly preferred!
This position is days, M-F and will float where needed between four Behavioral Health locations.
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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
Manages front line leaders over multiple departments who are engaged in various Patient Access functions focused on delivering superior care to every patient on every visit.
ResponsibilitiesManages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Partners with Patient Access and Revenue Cycle Management leadership to develop KPIs, key projects goals and objectives Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, authorization securement, notice of admissions to payers, accurate collection of data elements required for admission and treatment, and patient payment collections.Thinks strategically and creatively in applying technology to improve processes. Advises and recommends improvement opportunities to increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Contributes to customer service, patient satisfaction, and A/R goals and seeks ways to control costs without compromising safety or quality of care. Includes analyzing data and takes action, accordingly, to improve outcomes.Drives quality improvement initiatives by analyzing department procedures and serving as the subject matter expert and operational consultant for other field based Patient Access operations supervisors and managers.Maintains technical knowledge of statistical and data analysis and troubleshooting techniques to resolve revenue cycle problems or enhance overall efficiency and effectiveness.
EducationBachelor's Degree - Business/HIM/relatedHigh School Diploma or GED
Supervisor Experience2-5 years
Licenses & CertificationsCHAM
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer