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Job Details

UnitedHealth Group

Associate Patient Care Coordinator - Portland, OR (107906339)


Patient Care Tech



Portland, Oregon, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

This position is full time (40 hours per week), Monday-Friday. Employees are required to have the flexibility during normal business hours (8:00am-5:00pm). It may be necessary, given the business needs, to work occasional overtime.

Primary Responsibilities:

  • Makes outgoing calls to schedule patients for annual and routine office visits or follow up visits as requested by provider
  • Maximizes productive work time with a minimum expected call volume of 45 outgoing calls per day
  • Takes incoming calls or in house transfer calls for patient scheduling as directed
  • Familiarizes self with the daily appointment availability and works to fill the schedule
  • Accesses and works within the electronic scheduling platform
  • Makes accurate and complete notes within the scheduling platform
  • Accesses and navigates the electronic medical record
  • Collects complete and accurate patient demographics and insurance information and documents appropriately
  • Navigates various internal and external applications to verify insurance eligibility
  • Communicates with and develops rapport with patients where appropriate
  • Provides clinic and provider information as needed
  • Work side-by-side with providers and other clinic staff
  • Problem solve and resolve client issues
  • Collaborate with other departments to ensure patient satisfaction
  • Be a source of information regarding GreenField Health resources, providers and promotions
  • Attends all team meetings and is an active participant
  • Attends and participates in the daily huddle
  • Participates in monthly reporting requirements process by collecting organizing and reporting data
  • Maintains safe, secure and health work environments by following and enforcing standards and procedures, complying with legal regulations
  • Maintains patient confidence and protects operations by keeping patient care information confidential
  • Enhances health care practice reputation by taking ownership, showing flexibility by accomplishing new and different requests, exploring opportunities to add value to job performance
  • Demonstrates the GreenField Health mission of Exemplary Service, Reliability and Relationship in daily work and attitude
  • Any other tasks or projects as assigned by supervisor or manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school education or equivalent experience
  • 1+ years professional experience in customer service
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Experience in a healthcare setting
  • Evidence of organization commitment through long tenure with prior employers
  • Excellent verbal and written communication skills
  • Professional phone etiquette and ability to effectively work a multi-line phone system
  • High level interpersonal skills, including customer service
  • Demonstrated record of reliable attendance and punctuality

Essential Physical Functions:

  • Must be able to stand and sit for long periods of time
  • Must be able to hear and speak verbal instructions
  • Must be able to read and write demonstrating professional level grammatical format and diction

Potential Growth and Career Path:

  • Patient Service Assistant / Front Desk
  • Billing services Representative
  • Medical Records Associate
  • Prior Authorization/ Referral Coordinator
  • Insurance Verification
  • Billing Coder

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.