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Job Details

UnitedHealth Group

Associate Patient Care Coordinator (112166570)


Patient Care Tech



Shavano Park, Texas, United States

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Schedule: Monday through Friday: 8:00am-5:00pm-no weekends or holidays

Location: 4350 Lockill Selma Rd. San Antonio, TX 78249


Associate Patient Care Coordinator is responsible for scheduling all new patient evaluations, follow up appointments, answering phones and mapping routes for home visits.

Primary Responsibilities:

  • Schedules all new patient evaluations for Palliative Care. Schedules all follow up appointments for Palliative Care Physicians, RN’s and LVN’s.
  • Responsible for mapping patient home visit driving routes for Palliative providers using a web-based application (Google maps, Map Quest, etc.)
  • Completes intakes for all new patient referrals.
  • Updates and maintains master list of Palliative/Bridges Patients for reports
  • Updates and maintains SharePoint with all patient changes.
  • Answer phones, resolves call or routes to appropriate contact.
  • Manages medical records (maintains, files/scans, prepares for schedule).
  • Ensures all correspondence is scanned and/or filed in timely manner.
  • Processes requests for medical records release and maintains appropriate logs, etc.
  • Greets patients as they arrive and manages 20-minute wait time. (As applicable)
  • Assists patient with intake processes including copying required documents. (As applicable)
  • Collects co-payments, co-insurance and deductibles and issues receipts. (As applicable)
  • Manages cashier box and daily deposits according to company policies. (As applicable)
  • Processes walk-in patients and visitors. (As applicable)
  • Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

  • High School Diploma/GED or 2 years of customer service experience in medical or office environment
  • 1+ years of related work experience including data entry
  • Experience with navigating Internet tools such as Google Map and Map Quest
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • ICD 10 and CPT coding experience
  • Experience in a physician’s office, clinical or hospital setting
  • Working knowledge of medical office procedures and medical terminology
  • Working knowledge of EMR (Ex: E-Clinical Works) and TruCare
  • Bilingual (English/Spanish) language proficiency
  • Efficient with Microsoft Office applications to include Excel, Word and Outlook
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Effective communication and customer service skills

Physical & Mental Requirements:

  • Ability to lift up to 100 pounds
  • Ability to push or pull heavy objects using up to 100 pounds of force
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

United Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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