Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


UnitedHealth Group

Patient Access Supervisor - Farmington, CT

Healthcare

Patient Safety

Yearly

No

Farmington, Connecticut, United States

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that can definitely come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Patient Access Supervisor plays a critical part in the success of the Patient Access Center. The PAC Supervisor will oversee 25 or more Patient Access Coordinators and is responsible for having a well-rounded knowledge of all ProHealth sites, our services, and workflows. This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

This position is full-time (40 hours per week). Employees are required to work an 8-hour shift during our normal business hours of 8:00am – 7:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3 Farm Glen Blvd, Farmington, CT 06032.

Primary Responsibilities:

  • Act as the subject matter expert in all areas of patient scheduling and access
  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Provide feedback for annual performance reviews and formal corrective action
  • Assist in hiring process for all Patient Access staff, including reviewing candidates and interviewing
  • Promote staff and team engagement, advocating for team members as needed
  • Investigate scheduling errors and work with Team Leads to correct
  • Audit all Patient Access teams for accuracy, ensure workflows are followed
  • Prepare new sites for onboarding to the Patient Access Center
  • Facilitate communication between Patient Access Manager and Patient Access Team Leads & Coordinators
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Communicate with physician office staff on patient concerns, requests and scheduling changes
  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
  • Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
  • Perform other duties as assigned
  • Preferred Skills/Knowledge/Abilities
  • Ability to work in a real-time (live) high call volume, online environment while working at a computer screen for long periods of time
  • Above average critical thinking skills to listen/read, interpret, evaluate and resolve customer issues with minimal supervision and positive outcome
  • Demonstrated ability to exercise exceptional judgement and exhibit highly effective interpersonal and conflict management skills when handling sensitive and/or confidential information and situations
  • Ability to interact with a variety of customers including patients, healthcare staff members and physician office personnel, utilizing professional email and telephone etiquette
  • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
  • Must possess strong verbal, written, active listening and interpersonal communication skills
  • Disciplined self-learner with independent work ethic, time management, organization and follow-up skills
  • Achievement-oriented; motivated by achieving productivity goals, performance metrics and company objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years’ customer service experience
  • 2+ years’ supervisory or leadership experience
  • Experience in the healthcare industry or medical office
  • Experience with scheduling system and electronic medical record systems
  • Proficient with Microsoft Office suite with emphasis on Excel, Word and Outlook
  • Ability to work an 8-hour shift during our normal business hours of 8:00am – 7:00pm.

Preferred Qualifications:

  • Some College (or higher)

Soft Skills:

  • Ability to work in a real-time (live) high call volume, online environment while working at a computer screen for long periods of time
  • Demonstrated ability to exercise exceptional judgement and exhibit highly effective interpersonal and conflict management skills when handling sensitive and/or confidential information and situations
  • Ability to interact with a variety of customers including patients, healthcare staff members and physician office personnel, utilizing professional email and telephone etiquette
  • Strong verbal, written, active listening and interpersonal communication skills
  • Above average critical thinking skills to listen / read, interpret, evaluate and resolve customer issues with minimal supervision and positive outcome
  • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
  • Disciplined self-learner with independent work ethic, time management, organization and follow-up skills
  • Achievement-oriented; motivated by achieving productivity goals, performance metrics and company objectives

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Connecticut Residents Only: The salary range for Connecticut residents is $49,800 - $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #RED

113609368.jpg