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Job Details

UnitedHealth Group

Patient Liaison (Hemophilia) - Atlanta, GA


Patient Safety


Atlanta, Georgia, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Hemophilia Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Develop and help maintain consumer relationships by following up with regular proactive contact
  • Participate in local and regional non-profit events and support groups to educate and recruit potential patients
  • Ensure appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures)
  • Provide telephonic, electronic, and / or face-to-face support consumer/patient educational services, which may require travel
  • According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
  • Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
  • Assist in the development of educational materials
  • Keep current regarding community health issues and regulations
  • Complete required training and reports (expense, sales, timesheets) within the requested timeframe
  • Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
  • Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
  • Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
  • Participate on weekly pipeline calls and activities
  • Uncover new business opportunities within client base
  • Develop and help maintain consumer relationships by following up with regular proactive contact
  • Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
  • Conduct online marketing research on the new consumer and / or professional business leads
  • Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
  • Coordinate meetings with patients and appropriate sales team members
  • Explain therapy and / or disorder program features or services in detail
  • According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ year of combined experience in social media selling, networking, advertising, customer service or advocacy
  • 6+ months B2C or B2B relationship selling and / or marketing
  • Experience presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
  • Hemophilia knowledge and minimum 6 months experience in Hemophilia community
  • Able to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST) but may include nights / weekends or the need to travel

Preferred Qualifications:

  • Bachelor’s degree (or higher)
  • Bilingual in Spanish

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Proficient computer and technology skills with adequate internet access from home
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
  • Ability to write reports and correspond professionally

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut/Nevada/New York City residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.