Patient Experience Partner
Additional Information About the Role
- 40 hours per week
- Experience in ambulatory care setting perferred
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
Provides proactive service excellence and recovery leadership directly connected to the support of the strategic business initiatives of the organization. Using data and patient experience comments the Partner mentors unit and department leaders, physicians and team members in establishing and hardwiring the core values, CONNECT Communication model, best practices and the six strategic lenses of the Patient Experience Framework. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCAC)s, senior leadership, staff and providers. Primary focus of this role is to providing coaching, training, and facilitation of the unit and department level patient experience strategy within the Patient Experience Framework. This role must take the Beryl BOK (Body of Knowledge) course within the first year of hire.
ResponsibilitiesPrepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physiciansCollects, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC ValuesDesigns and deploys coaching / learning interventions on performance requirements and monitors progress.Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.Deploys project management strategies to support service initiatives.
EducationBachelor's Degree - Bus/HC Admin/Nursing/related