Job Details
PATIENT EXPERIENCE PARTNER
Additional Information About the Role
Additional Preferred Requirements
Overview
Barnes-Jewish St. Peters Hospital proudly serves the health care needs of families in St. Charles, Lincoln and Warren counties. The 102-bed community hospital provides comprehensive inpatient and outpatient services including the Siteman Cancer Center at Barnes-Jewish St. Peters Hospital, the Breast Health and Women’s Center, the Cardiology Center, the Neurosurgery Center and the Outpatient Surgery and Endoscopy Center.
Barnes-Jewish St. Peters Hospital is an Accredited Chest Pain Center and carries a Level II stroke certification. Additionally, the hospital’s medical office building houses offices for specialists in primary care, cardiology, obstetrics, dermatology, surgery and pulmonology. Barnes-Jewish St. Peters Hospital also offers outpatient services including physical therapy, a sleep lab, and cardio-pulmonary rehabilitation.
At Barnes-Jewish St. Peters Hospital, every decision is made in the best interest of patients and families. The TQM/CQI team collaborates with managers to identify opportunities for improvement in departmental processes, facilities, communications, functions and quality service and will develop and impliment strategies.
Preferred Qualifications
Role Purpose
Provides proactive service excellence and recovery leadership directly connected to the support of the strategic business initiatives of the organization. Using data and patient experience comments the Partner mentors unit and department leaders, physicians and team members in establishing and hardwiring the core values, CONNECT Communication model, best practices and the six strategic lenses of the Patient Experience Framework. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCAC)s, senior leadership, staff and providers. Primary focus of this role is to providing coaching, training, and facilitation of the unit and department level patient experience strategy within the Patient Experience Framework. This role must take the Beryl BOK (Body of Knowledge) course within the first year of hire.
Responsibilities
Prepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physiciansCollects, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC ValuesDesigns and deploys coaching / learning interventions on performance requirements and monitors progress.Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.Deploys project management strategies to support service initiatives.Minimum Requirements
Education
Bachelor's Degree - Bus/HC Admin/Nursing/relatedExperience