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Job Details

Patient Access Services Specialist - Multiple Locations in Central New York


Patient Safety


Little Falls, New York, United States

$2,000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Services Specialist functions as an integral member of the team and is the first point of contact for all patients seeking care in any of our facilities serving in an advanced registration/check-in role. The primary role is to ensure correct and complete patient account information ensuring excellence in patient care/services, compliance requirements and revenue capture. This position serves an advanced registration/check-in role, cross-trained to function within any needed area and/or hospital.

This position is full-time (40 hours/week). Employees are required to work our normal business hours of 10:00am – 6:00pm, candidate will work every other weekend. It may be necessary, given the business need, to work occasional overtime and weekends. Our offices are located at the following:

  • 140 Burwell St, Little Falls, NY 13365
  • 1 Norton Ave, Oneonta, NY 13820
  • 1 Atwell Road, Cooperstown NY. 13326

Primary Responsibilities:

  • Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting.
  • Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
  • Trains staff on computer systems, new processes, payer updates and assigned reporting
  • Functions as a Superuser for primary computer systems
  • Proactively identifies and leads department process improvement opportunities
  • Works on Special Projects as needed
  • Performs the duties of a Patient Access Representative
  • Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR equivalent experience
  • 1+ years of electronic patient account experience including determining patient financial status and eligibility requirements
  • 2+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
  • Experience with Microsoft Office products including Microsoft Word and Microsoft Excel
  • Ability to travel up to 50% of the time between multiple location within the Central NY area
    • 140 Burwell St, Little Falls, NY 13365
    • 1 Norton Ave, Oneonta, NY 13820
    • 1 Atwell Road, Cooperstown NY. 13326
  • Ability to work between 10:00am – 6:00pm, candidate will work every other weekend

Preferred Qualifications:

  • Experience in a Hospital Patient Registration Department, Physician office or any medical setting
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
  • Experience in insurance reimbursement and financial verification
  • Ability to perform basic mathematics for financial payments
  • Experience in requesting and processing financial payments

Soft Skills:

  • Strong interpersonal, communication and customer service skills

Physical and Work Environment:

  • Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

New York Residents Only: The hourly range for New York residents is $16.00 to $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.