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Hemophilia Patient Liaison - Remote in Texas

Healthcare

Patient Safety

No

Dallas, Texas, United States

If you are located within the state of Texas, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Hemophilia Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 7pm. It may be necessary, given the business need, to work occasional overtime.

Two kind of trainings – 1) Virtual/New Hire Training/Orientation (2 weeks) 2) After new hire training, 2-days in-person training onsite Minnetonka, MN (target October 17-18)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Develop and help maintain consumer relationships by following up with regular proactive contact
  • Participate in local and regional non-profit events and support groups to educate and recruit potential patients
  • Ensure appropriate distribution of consumer / patient educational materials. (Welcome packets, brochures)
  • Provide telephonic, electronic, and / or face-to-face support consumer / patient educational services, which may require travel
  • According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
  • Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
  • Assist in the development of educational materials
  • Keep current regarding community health issues and regulations
  • Complete required training and reports (expense, sales, timesheets) within the requested timeframe
  • Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
  • Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
  • Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
  • Participate on weekly pipeline calls and activities
  • Uncover new business opportunities within client base
  • Develop and help maintain consumer relationships by following up with regular proactive contact
  • Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
  • Conduct online marketing research on the new consumer and / or professional business leads
  • Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
  • Coordinate meetings with patients and appropriate sales team members
  • Explain therapy and / or disorder program features or services in detail
  • According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Ability to travel up to 40% to attend mandatory meetings, community events and/or patient engagement activities with advance notice (typically Mon-Friday 8am-5pm EST) but may include nights / weekends
  • 1+ years of combined experience in social media selling, networking, advertising, customer service or community advocacy
  • Proven knowledge of bleeding disorders and experience in the Bleeding Disorders community
  • Demonstrated B2C or B2B relationship selling and/or marketing skills
  • Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 7pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

  • Bachelor’s degree (or higher)

Telecommuting Requirements:

  • Remote within the state of Texas
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
  • Ability to write reports and correspond professionally
  • Ability to effectively present information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
  • Proficient computer and technology skills with adequate internet access from home

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

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