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Job Details


UnitedHealth Group

Genesys Technical Lead - Remote

Healthcare

Technical Writer

No

Plymouth, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps.

These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.

  • Reviews the work of others
  • Develops innovative approaches
  • Sought out as expert
  • Serves as a leader/mentor


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 3+ years of Routing Development
  • 3+ years of Genesys Framework
  • 3+ years of experience in developing Routing workflows using Composer & Genesys Rules Engine
  • Experience in Genesys Contact Center Solutions (Voice Routing)
  • Experience in designing, developing, and debugging routing solutions implemented using Genesys Orchestration Server, GA, GAX, GRAT
  • Experience in troubleshooting routing issues in production on calls
  • Design and Development experience in Routing Applications for Voice routing using Composer/IRD and SCXML
  • Development experience using Genesys Suite of technologies ( Genesys CTI, Genesys Composer, ORS (Orchestration Server), Genesys Digital Eservices, Genesys Workspace.)
  • Proficient in Client applications like GRAT, Composer, GAX (Genesys Administrator Extension), GA (Genesys Administrator), Pulse, log analysis tools

Preferred Qualifications:

  • Healthcare experience
  • Experience with Java development and Genesys Platform SDK
  • Database knowledge pertaining to SQL and Cassandra will be considered
  • Solid knowledge in SDL, CICD experience with Jenkins and GitHub
  • Proven ability to architect routing design and development for new solutions that will be implemented for the customer
  • Excellent Communication and interpersonal skills


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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