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Senior Technical Business Analyst


Technical Writer


Dublin, Leinster, Ireland

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

Here at Optum, part of United Health Group we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work™

About the role

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. Join us and do your life's best work™.

As a Senior Technical Business Analyst at Optum, you’ll be responsible for working with business partners to define and document business requirements for the Consumer Analytics team. You will serve as the conduit between the project stakeholders and the engineering team through which requirements flow. Consumer Analytics are focused on making decisions easier for members, and help save members on healthcare costs. This specific team will be working on consumer data migration to the cloud and enriching consumer data with new sources to improve accuracy of predictive models and drive organisational efficiencies and save hard costs.

Primary responsibilities

Work with business partners to define and document business requirements for Consumer Analytics team and its projects:

includes the documentation of data flows

data mapping from source systems into our analytic platform.

translating business language into technical documentation for development team.

Elicit requirements using interviews, document analysis, workshops, storyboards, surveys, business process analysis and user stories

Produce detailed, high quality and clear documentation.

Perform exploratory data analysis to assist with solutioning efforts.

Create feature stories and acceptance criteria

Leading the development team in using Agile methodologies

Lead Agile Ceremonies including daily stand up, sprint planning and review meetings with related stakeholders, and development team

Work with Engineering Lead to create Roadmap of user stories for development team, according to business priorities.

Contribute to Optum Ireland’s Business Analyst Centre of Excellence

Contribute to Optum Offshore data Centre of Excellence

Required Qualifications

Strong experience with requirements analysis and documentation

Elicitation and questioning skills, ability to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.

Advanced in Agile concepts

Ability to analyse data to assist in requirements definition

Strong understanding of relational database concepts

SQL querying experience

Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

Excellent communication skills

Fluent in English both written and spoken

Excellent time management, organizational and prioritization skills with ability to balance multiple priorities.

Strong Analytical skills with strong attention to details for all deliverables.

Ability to take initiative and work well under pressure in a fast-paced environment while demonstrating good level of maturity

Preferred Qualifications:

Experience with Rally software for Agile development

Knowledge of Cloud based data storage e.g. Snowflake

Healthcare Experience

Knowledge of Business Intelligence concepts e.g., Power BI/ Tableau

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work ™.(sm)

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.