IntroductionIBM's Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM's market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!Your Role and ResponsibilitiesIBM Watson Health is currently looking for an experienced Quality Assurance Manager to join the Government Health and Human Services team.Location: Charleston, WV or Remote with TravelThe primary role and responsibility of a Quality Assurance Manager is to work with the customers, Project Managers, functional/matrix managers, and staff to ensure that project quality is monitored according to defined Quality Objectives, consistent with IBM Watson Health Quality Management guidelines, processes, and client expectations. The candidate will be responsible for developing and maintaining vigorous ongoing Quality Control (QC) functions for complex information and analytics systems implementation and operations in support of Government health and human service programs. The Quality Assurance Manager also plays a key role in supporting Project Managers in Quality and Process Improvement activities.The candidate is required to demonstrate a thorough understanding of the nature of the business problems in a Healthcare Information Technology industry, and the products and solutions that provide value in solving those problems. The candidate must be knowledgeable in the trends and directions of the industry, the marketplace.Essential Responsibilities+ Create and maintain a detailed quality plan including Quality Metrics, Quality Management Activities+ Drive quality-related results and process improvements to meet the Quality Objective of large Healthcare information System solutions+ Consults with Project Manager to ensure a quality strategy aligns with quality objectives for all the project deliverables+ Continuously monitor Quality Metrics working closely with BA leads, development and testing leads throughout the SDLC lifecycle+ Performs oversight for all quality assurance functions including deliverable review, accuracy of reports, solution documentation, and the review of test results+ Develops, executes, and maintains the Quality Management Plan+ Establishes and executes quality monitoring and review processes+ Establishes and executes QC processes to observe and correct variances or abnormalities and ensure consistency in performance+ Establishes and executes QC processes to verify work process modifications, training, communication, and implementation+ Establishes and executes QC processes to verify data entry, system inputs and outputs, data integrity, access controls, and adequate internal controls+ Serves as the main contact for any questions about quality+ Documents technical lessons learned during implementation including gate review and peer reviews.+ Consults with Workstream Project Delivery Manager to ensure that lessons learned are incorporated into subsequent design, development and implementationSuccessful Candidates will possess:+ A minimum of five (5) years of demonstrated experience in working on ongoing QC functions for system implementations or operations and business processes, preferably for a State Medicaid Agency implementing IT projects+ A minimum of a bachelor's degree+ Knowledge of applicable standards for health information systems+ State government/public sector experience on IT projects in health and human services programs (such as Medicaid, MMIS, claims processing, eligibility, HHS analytics, data warehouse, etc)+ Proven track record of effective communication skills to lead client, vendor, and internal teams through the project lifecycle, demonstrating dynamic presentation skills+ Proven track record of successfully implementing complex IT projects from initiation to closure+ Demonstrated abilities in written documentation for clarity and accuracyWe live in a moment of remarkable change and opportunity. Discover what you can make of this moment. Embark on the journey with us! Apply now to explore this opportunityTo learn more about what we are doing please check us out: https://www.ibm.com/watson-health/governmentRequired Technical and Professional Expertise+ Active PMI Project Management Professional (PMP) Certification or Lean Six Sigma Green Belt or Black Belt or Master Black Belt+ State government/public sector experience with health and human services programs (such as Medicaid, MMIS, claims processing, eligibility, HHS analytics, etc)+ 3+ years' experience managing multiple priorities/projects including project scope, schedules, quality, change management and project financials+ 4+ years' experience implementing information systems in client facing role+ 3+ years healthcare related knowledge, ideally in analytics, reporting or related+ 3+ years' Experience and expertise with use of Microsoft Office ToolsPreferred Technical and Professional Expertise+ 3+ years of Medicaid, MMIS, Decision Support Systems (DSSs), eligibility/enrollment systems, claims process or related experience with a state agency+ Enterprise Data Warehouse (EDW), analytics or business intelligence solutions delivery+ Experience with implementation/SDLC methodologies, e.g. Agile, waterfall, hybrid and/or iterative+ CMMI (Capability Maturity Model Integration) experience+ Proposal response writing+ CMS Certification experience, MECT, MITA+ Demonstrated experience using project tracking tools (Microsoft Project, ALM tools (e.g. Jira, CA Rally))+ NoneAbout Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.