Job Details
Deloitte
Human Services Transformation Senior Consultant
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
As a core team member, you will work within a project team, to create custom solutions that help our clients solve problems, expand market share, improve operations, and grow their business. You won't work alone. You'll work alongside smart, dynamic colleagues.
You'll engage in:
- Quarterback 12-15 person team (Onsite and offsite) from inception and design, all the way through delivery and implementation.
- Design new systems enhancements while working closely with development and test teams to deliver functionality
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.
Qualifications
Required:
- 5+ years of relevant consulting experience
- Bachelor's degree required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Prior Human Services Transformation program and policy knowledge; Medicaid/Medicare, SNAP, TANF, Child Welfare, Labor and Workforce, etc experience is a plus
- Experience with functional design in a client setting: Meeting with stakeholders, gathering requirements, creating design documents, translating business requirements into technical specifications)
- Experience running design sessions
- Working with onshore/ offshore teams