Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Agile Functional Lead - Health & Human Services (94130)

Human Resources

Human Resources Assistant



Gilbert, Arizona, United States

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do:

Description: The Functional/Business Analyst will participate in the SDCL process for components of a large system implementation by supporting each phase of the SDLC working with their assigned lead or manager. Analysts will prepare for, participate in and take notes for client working sessions (requirements gathering, system design reviews, test preparation, etc). Analysts will own follow up actions with client stakeholders and internal project team members/SMEs. Analysts will answer questions on system design for client stakeholders, developers, testers and other project team members - they will act as the interpreters of system design documentation. Analysts are expected to be able to conduct independent research/analysis of client program, policy and procedural documentation to inform system designs. Analyst are expected to have a strong appetite to learn the clients' business from an operations perspective and will be given opportunities to engage directly with clients.

Key Responsibilities:

  • Prepare documentation for, participate in and document meeting minutes for client working sessions
  • Participate in the full SDLC process for their system components, becoming the experts on the design/features of their assigned components a larger system implementation project
  • Work with a team and collaborate with others to support your functional lead throughout the SDLC process
  • Support development and test teams by clarifying design questions and supporting test preparation and execution as projects move into the build and test phases of the SDLC
  • Assist clients in their preparation for accepting new system functionality (UAT/Deployment support)
  • Support functional or project track leads by documenting SDLC status, identifying risks/issues and helping leads prepare for project management meetings
  • Review, understand and assess impact of policy documentation on system design

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.


  • Bachelor's degree or 6+ years of relevant industry experience
  • 2+ years experience as either a Business Analyst, Tester, PMO Analyst or Management Consultant
  • 1+ years experience working on an Agile SDLC project
  • Experience or passion for Health and Human Services
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • Travel up to 40%


  • Program/policy knowledge and experience in one or more of the following: Medicaid, SNAP, TANF, Child Care subsidies, Long Term Supports and Services, Child Support, Child Welfare Housing/Rental Subsidies or Unemployment Assistance
  • Previous Gov't Consulting experience