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Application Management Services for Human Capital ERP Solutions Consulting Leader (56368)

Human Resources

Human Resources Assistant



Phoenix, Arizona, United States

Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Human Capital practice.

Work you'll do

As an Application Management Services Leader within our GPS Human Capital as a Service (HCaaS) team you will:

  • Manage the day to day operations of the ERP technical, Functional, and other teams as needed for overall student transformation project
  • Identify the resource requirements and staffing appropriate resources on project
  • Oversee the planning and on-boarding aspects of project management
  • Monitor adherence to the SLAs and prescribed standard quality processes to ensure a timely and quality solution to the end users
  • Responsible for service delivery of the management of the application as per SLAs agreed with the client within the scope of applications
  • Responsible for periodic status reporting of the Application Support Team
  • Manage the delivery of client specific Incident, Problem, Change release management strategies and application security handling process flows
  • Review and sign off on change requests in compliance with client's change management strategy
  • Conduct regular checkpoint meetings to resolve issues and ensure timely achievement of project milestones with project leadership
  • Responsible for client specific metrics and tabular dashboards, discuss with client leadership and be part of applicable change control meetings
  • Identify potential risks on the project pro-actively and develop a risk-mitigation plan
  • Work with the team in identifying opportunities for value-adding process and system improvements for the client
  • Contribute to the development and cultivation of business and vendor relationships of varying audiences (technical and non-technical)
  • Lead business development, pre-sales, and proposal efforts in support of building application management services
  • Lead efforts to build AMS capability and offering

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Human Capital As A Service (HCAS) offering helps clients sustain organizational performance and enable ongoing insights into the organization with a comprehensive set of services and solutions that extend the capabilities of the organization with products, solutions, and operate capabilities provided as a service.


  • Bachelor's degree
  • 10 years of application management services and ITIL processes to support the sustainment of ERP solutions
  • Project delivery (implementation, configuration and/or sustainment services) experience in Oracle Peoplesoft
  • Must be able to obtain and maintain the required clearance for this role
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


  • Delivery and operate experience in Oracle Peoplesoft Campus Solutions
  • Both government and commercial sector human capital and HR operations expertise