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Job Details

Merck & Co, Inc

Special Operations and Resources Squad Engineer ( MERCUSR140314ENUS)

Human Resources

Human Resources Assistant



Branchburg, New Jersey, United States

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

As part of IT transformation, we are forming a Special Operations and Resources (SOAR) organization. Sponsored by the IT Leadership Team, SOAR will further our goals of IT simplification and stability. This organization is focused on connecting technology resources during critical incidents and applying their expertise to troubleshoot and solve issues. SOAR will be highly visible and proactively engaged to address challenges in design and implementation of applications and technologies.

SOAR will partner with our IT Operations, Cyber Fusion, and Application Management teams. Together, we will respond rapidly to current needs and provide insight and guidance to true root cause analysis. SOAR will also partner with the IT Engineering and Enterprise Architecture teams to influence future designs and simplification of our environment.

Position Description:

The SOAR Squad Engineer remains calm and methodical during intense incident resolutions. This position will inspire a systematic approach to troubleshooting major and critical incidents leveraging their years of training and experience. The person will draw immediately upon their well- connected network of subject matter experts and operations leads.

The Squad Engineer will have the unique opportunity to see across many areas of IT and be immersed into complex technical challenges. The person will partner with peer teams to get deeper insights into root cause and preventive measures.

This role will also be engaged in proactive engagements. Collaborating with standing and virtual teams, The Squad Engineer will be drive optimization and simplification of applications and technology before incidents occur.

Core accountabilities include the following:

  • Leverage their extensive technology expertise during incidents and proactive engagements to rapidly resolve issues. Must have an end-to-end view of technology.

  • Use next generation monitoring and analytics tools such as Dynatrace, SevOne, and Netbrain, to analyze the full application stack down to the technology components, infrastructure, and network. To identify areas of fault and bottlenecks.

  • Drive results and be self-motivated.

  • Makes calculated, risk-based decisions during problem resolution and takes ownership for those decisions.

  • Partner with multiple disciplines of engineering and operations during incidents and proactive engagements with a matrix responsibility.

  • Interprets IT and business challenges, recommends improvements to products, processes, or IT Services and advises engineer and architecture teams on designs.

  • Develop trusted relationships with peer organizations and stakeholders globally to further expand a network of subject-matter experts, engineer, architects, and operations leads.

  • Assess the impact, criticality and complexity of the problem and develops the plan to evaluate and compare the options for resolution.

  • Act as consultant and be part of initial design for the new service. Identifies overlaps and gaps in responsibilities of various architects involved in design.

Position Qualifications:

Education Minimum Requirement:

  • Bachelor’s degree.

Required Experience and Skills:

  • Minimum of five years deep experience in 2 or more of the following area:

    • Network engineering and troubleshooting.

    • Compute, Storage, database engineer and design.

    • Client operating System hands on troubleshooting.

    • Application Development. Modern Cloud Oriented designs.

    • Savvy in IT security and cyber security.

  • Prior focus on systems performance, testing, and troubleshooting.

  • Outstanding written and verbal communication skills, being able to explain in detail findings and recommendations.

  • Demonstrated ability to effectively collaborate and communicate with a variety of audiences and stakeholders including, but not limited to executive management, business leaders, IT peers, and colleagues worldwide.

  • Proven track record in problem solving skills and use of root cause analysis tools and techniques.

  • Results-oriented with the proven ability and reputation for developing plans and implementing them successfully.

Preferred Experience and Skills:

  • Prior experience in the pharmaceutical industry.

  • Education in Computer Science/Engineering.

  • Prior experience in technology engineering or operations teams.

  • Experience with our Company's systems engineering, platform design, and application development.

  • Foundation in ITIL, COBIT or Microsoft Operations Framework.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R140314