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BPO Senior Manager- Deloitte Human Capital- HCAS (15091)

Human Resources

Human Resources Manager



Phoenix, Arizona, United States

The role requires an experienced Human Capital professional who can sell and lead a portfolio of BPO clients. This role supports overall strategy, analysis, and execution for the commercialization & go-to-market of our BPO offering.

Deloitte has served over 250 clients world-wide in various industries and has successfully delivered over 350 projects, a number that continues to grow! We utilize our skills diagnosing and solving problems to help our clients sustain their success after implementation!

Key Responsibilities:

  • Responsible for supporting the development of the Human Capital (HC) BPO strategy to enhance clients long-term technology solution and to provide an entry point to new clients with a possible long-term need (AMS).
  • Drives Innovate strategy and identifies, develops and executes sell-with opportunities to across Human Capital
  • Responsible for leading client engagements for HC BPO projects and managing the delivery teams on an engagement. Engage with strategic partnerships and other teams to deliver on pipeline
  • Work with Operate Leaders to sell and deliver HC BPO at stand alone and select AMS engagements.
  • Support and engage with internal teams to develop business case tools, competitive assessments, Pipeline tracking, customized selling materials, contract support, etc.
  • Develop and execute the plan and associated order boards to further develop client engagement, innovation and skillsets/capabilities across practitioners
  • Identify growth opportunities by leveraging data analytics, new product enhancements, cross-consulting opportunities, and by optimizing integrations across HC AMS.

Required Qualifications:
  • Advanced degree with 10+ years of Human Capital BPO experience with deep exposure across the overall HC process taxonomy (including payroll/time) both functionality and technically
  • Flexible, positive and results-oriented attitude works well with changing timelines and priorities and can proactively manage up. Works with a sense of urgency and makes efforts to motivate others towards common goals.
  • Demonstrated ability to gather and synthesize complex information, make sound tactical decisions, and communicate such information in a clear, simple way to a variety of audiences, ranging from senior executives to working-level technical specialists.
  • Ability to formulate and communicate strategies rooted in deep knowledge of product, consumer, and market factors, with the ability to think creatively and outside the box
  • Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

About Deloitte Consulting's Human Capital as a Service

In today's ever-evolving world, the only constant is change. To stay ahead, organizations need to have real-time access to Human Capital insights, experts and innovative technology solutions that are designed to not only drive, but sustain and extend organizational performance and engagement . HCaaS helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce.